Free Consumer Law Templates

Consumer law: 197 free templates to browse without an account, then edit with an AI agent and e-sign in GitLaw.

These documents address individual rights and business obligations regarding data privacy, refunds, and debt management. Templates include a Customer refund and return policy for retail goods and a Consumer complaint letter for faulty goods supplied during a service. This category excludes employment disputes and business-to-business supply contracts, which are found in Commercial Contracts.

  • 197 templates
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  • No account needed to browse

Community library

Everything else in this category, uploaded by the GitLaw community. Read any of it free - check it fits your situation before you rely on it.

FeaturedEngland & Wales
Letter to ask to be placed on list of unsecured creditors by Citizens Advice
This letter allows a consumer to request placement on the official list of unsecured creditors for a company in administration. Use it to notify administrators of an unfulfilled order and submit a claim for the total amount paid.
Updated 13 Aug 2026
Featured
Letter to complain about energy back-billing by Citizens Advice
This formal letter enables energy consumers to challenge a utility bill that covers a period longer than 12 months. It specifically invokes Ofgem's back-billing rules to ensure the sender is only charged for the most recent year of energy consumption.
Updated 13 Aug 2026
FeaturedEngland & Wales
Request to write off a joint debt - letter by Citizens Advice
This letter allows joint debtors to request that a creditor formally write off an outstanding debt due to severe financial hardship. It includes a standard explanation for long-term illness and requires an enclosed financial statement to prove that income and expenses leave no room for repayment.
Updated 13 Aug 2026
FeaturedEngland & Wales
Letter to complain about energy back-billing by Citizens Advice
The Citizens Advice template letter to complain about energy back-billing helps consumers request that Ofgem’s rules are applied when accurate bills have not been received. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.
Updated 5 Nov 2025
FeaturedEngland & Wales
Letter to say you received goods or services you didn't ask for by Citizens Advice
This letter informs a company that you have received goods or services you did not order and treats them as unsolicited under UK law. It gives the sender a deadline to collect the items at their own expense before they are treated as your property.
Updated 13 Aug 2026
FeaturedEngland & Wales
Letter to complain about energy mis-selling by Citizens Advice
This letter allows energy customers to formally complain to their supplier about potential mis-selling. It outlines specific grounds for the complaint, such as misleading price comparisons, and requests a written response within a set number of working days.
Updated 13 Aug 2026
FeaturedEngland & Wales
Letter to complain about misdescribed goods bought from a private seller by Citizens Advice
This formal letter is for consumers in the UK who have purchased items from a private individual that do not match the description provided at the time of sale. It facilitates a claim for financial compensation based on the difference in value between the price paid and the actual worth of the goods.
Updated 13 Aug 2026
FeaturedEngland & Wales
Letter to ask for a refund or alternative when a package holiday is changed by Citizens Advice
This letter helps travelers request a refund or an alternative holiday when a travel company makes a significant change to a booked package. It invokes consumer rights under the Package Travel and Linked Travel Arrangements Regulations 2018 to resolve booking discrepancies.
Updated 13 Aug 2026
FeaturedEngland & Wales
Ending a hire purchase or a conditional sale agreement - letter by Citizens Advice
This letter allows a consumer to terminate a hire purchase or conditional sale agreement. It cites statutory rights under the Consumer Credit Act to end the agreement and requests instructions for returning the goods.
Updated 13 Aug 2026
Featured
Letter to cancel or return goods bought online, over the phone or by mail order by Citizens Advice
This formal letter allows consumers to cancel an order and request a full refund for items purchased remotely. It follows the standard UK cooling-off period requirements for goods bought online, over the phone, or via mail order.
Updated 13 Aug 2026

Browse other categories

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Templates in our curated library are professionally drafted for US or UK law. The wider library comes from the GitLaw community and public sources - a solid starting point, but check any template fits your situation before you rely on it.

Mostly US and UK law. Some templates use general commercial terms that work across jurisdictions, and many note which law they're written for.

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