Free Consumer Law Templates

Consumer law: 197 free templates to browse without an account, then edit with an AI agent and e-sign in GitLaw.

These documents address individual rights and business obligations regarding data privacy, refunds, and debt management. Templates include a Customer refund and return policy for retail goods and a Consumer complaint letter for faulty goods supplied during a service. This category excludes employment disputes and business-to-business supply contracts, which are found in Commercial Contracts.

  • 197 templates
  • Free to edit with AI
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Community library

Everything else in this category, uploaded by the GitLaw community. Read any of it free - check it fits your situation before you rely on it.

Featured
Privacy Policy (US) by OLL
This privacy policy outlines how a US-based entity processes personal data collected through digital services and offline interactions. It details specific consumer rights for residents of California, Colorado, Connecticut, and Virginia, including the right to opt out of data sales and profiling.
Updated 13 Aug 2026
Featured
Privacy Policy (US) by OLL
This Privacy Policy outlines how a company collects, uses, discloses, and processes personal information from its users through its online and offline services. It details the types of information gathered, the purposes for its use, and how it may be shared with third parties. The policy also informs users about their privacy choices, state-specific rights (including California, Colorado, Connecticut, and Virginia), and the process for exercising those rights. Created by OLL's team of legal experts.
Updated 23 Mar 2026
FeaturedEngland & Wales
Letter to warn trader about court action for faulty goods by Citizens Advice
This letter serves as a formal notice before court action to a trader regarding faulty goods. It demands a full refund under the Consumer Rights Act 2015 and sets a specific deadline for a response before county court proceedings are initiated.
Updated 13 Aug 2026
FeaturedEngland & Wales
Letter to complain about the poor standard of a service by Citizens Advice
This letter helps a consumer complain to a service provider about poor workmanship or defects under UK law. It demands a repair or a refund within a specific number of days, citing the statutory right to reasonable care and skill.
Updated 13 Aug 2026
Featured
Letter to Claim Damages for Misrepresented Goods or Services by Citizens Advice
This letter assists consumers in claiming damages or cancelling a contract when a trader has misrepresented goods or services. It formally invokes the Misrepresentation Act 1967 to seek a resolution within a specified timeframe.
Updated 13 Aug 2026
FeaturedEngland & Wales
Letter to complain to an energy supplier by Citizens Advice
This letter template helps domestic energy customers lodge a formal complaint with their gas or electricity supplier regarding missing bills. It establishes a clear timeline for the 8-week resolution period required before a consumer can escalate the matter to the energy ombudsman.
Updated 13 Aug 2026
FeaturedEngland & Wales
Request to write off a debt - letter by Citizens Advice
This letter assists individuals in requesting that a creditor write off an outstanding debt due to severe financial hardship. It includes placeholders for explaining specific personal circumstances, such as long-term illness, and refers to an enclosed financial statement as evidence of inability to pay.
Updated 13 Aug 2026
FeaturedEngland & Wales
Letter to complain about faulty goods supplied with a service by Citizens Advice
This letter helps individuals complain to a supplier about faulty goods provided as part of a service, such as a boiler installation. It demands a specific remedy or compensation based on the Consumer Rights Act 2015 and sets a deadline for a response.
Updated 13 Aug 2026
FeaturedEngland & Wales
Offer to non-priority creditor - letter by Citizens Advice
This letter allows a debtor to propose a monthly repayment plan to a non-priority creditor when they cannot meet their existing financial obligations. It includes a request to freeze interest and charges and provides a space to enclose a financial statement to prove the offer is fair and proportionate.
Updated 13 Aug 2026
FeaturedEngland & Wales
Letter to complain about a delay to a service by Citizens Advice
This formal letter is for consumers to complain to a service provider about a failure to start or complete work by an agreed date. It provides a structured way to demand a remedy within a specific number of days before taking further action.
Updated 13 Aug 2026

Browse other categories

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A template isn't binding on its own - like any contract, it becomes binding once it's properly completed and signed. Templates in our curated library are professionally drafted for US or UK law; review any template before you sign it.

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Templates in our curated library are professionally drafted for US or UK law. The wider library comes from the GitLaw community and public sources - a solid starting point, but check any template fits your situation before you rely on it.

Mostly US and UK law. Some templates use general commercial terms that work across jurisdictions, and many note which law they're written for.

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