The Service Level Agreement (SLA) outlines the responsibilities and expectations between a Provider and Customer regarding the availability and response times of a Cloud Service. It includes provisions for Target Uptime and Target Response Time, with mechanisms for calculating these metrics. If the Provider fails to meet the targets, the Customer is eligible for Service Credits, which can be applied toward future Cloud Service fees. The document specifies the process for claiming these credits and sets limitations on their accumulation and usage. Additionally, it grants the Customer the right to terminate the affected Order Form under certain conditions of repeated failure to meet uptime targets, with a prorated refund of prepaid fees.

This document is a Professional Services Agreement outlining the terms for service provision between a Provider and Customer. Its primary use is to define the scope of services, deliverables, fees, payment terms, intellectual property rights, confidentiality, and other legal obligations between the parties involved. It incorporates various sections detailing responsibilities, change orders, acceptance, subcontractor use, client obligations, indemnification, and more. The document serves as a guideline for executing professional services and managing the relationship, benefits, and legal protections for both parties, offering a legal framework for service transactions.

This legal document outlines a standardized Partnership Agreement comprising a Cover Page and Common Paper Partnership Standard Terms. It serves as a framework for partnership collaborations, detailing obligations, payment processes, trademark licenses, confidentiality, and indemnification between two parties (Company and Partner). The document can be utilized to formalize partnership terms, define roles and responsibilities, establish a payment and trademark licensing agreement, and outline procedures for dispute resolution, confidentiality, and termination. It helps ensure mutual understanding and legal protection for both parties in a business collaboration.

This Mutual Non-Disclosure Agreement (MNDA) is used to facilitate the exchange of confidential information between two parties while safeguarding its confidentiality. It outlines guidelines for the disclosure and protection of information labeled as confidential, proprietary, or inherently understood to be confidential. The agreement specifies how confidential information can be used or disclosed, identifies exceptions to obligations, and provides measures for legal compliance and termination. It is governed by a specified state's law and jurisdiction, and allows for equitable relief in case of breaches. This document is instrumental in protecting sensitive information shared during business discussions or potential transactions between parties.

This legal document is a Cloud Service Agreement that outlines the terms and conditions under which a Provider delivers cloud services to a Customer. It incorporates a framework of standard terms and includes specific details about subscription periods, fees, payment processes, auto-renewal terms, use limitations, technical support, and additional services such as a Service Level Agreement (SLA) and professional services. The document serves as a binding agreement which can be used to define the business relationship and responsibilities between the cloud service provider and the customer. It sets limitations on liability, establishes the governing law and jurisdiction for disputes, and outlines security and insurance requirements. It addresses trial periods with specific terms for modifications and includes provisions for automatic payments and fee adjustments for service renewals. This agreement is crucial for ensuring both parties understand their obligations and rights, thereby providing legal protection and clarity throughout the term of the cloud service engagement.

This legal document is a template for a non-binding Letter of Intent (LOI) that outlines preliminary terms for a future agreement between a Provider and a Customer. The document serves to facilitate negotiation of a definitive, binding agreement. It includes customizable sections for product details, functionality, fees, and anticipated launch dates. Although non-binding, the LOI incorporates binding confidentiality obligations, which are optional and customizable. The LOI helps parties outline mutual intentions and safeguards confidential information during negotiations.

This legal document is a Business Associate Agreement (BAA), which outlines the terms and conditions under which a Provider (acting as a subcontractor or Business Associate) may handle, use, or disclose Protected Health Information (PHI) on behalf of a Company (acting as a Business Associate or Covered Entity), in compliance with HIPAA regulations. The document can be used to establish the responsibilities of each party in protecting PHI, detailing obligations such as breach notifications, data handling protocols, subcontractor agreements, and compliance with privacy and security standards. Modifications to the agreement must be reflected on the Cover Page, and any discrepancies between the Cover Page and Standard Terms are resolved in favor of the Cover Page.

This document is a Data Processing Agreement (DPA) that supplements an underlying agreement between a customer and a provider for the processing of personal data. It outlines key terms such as the agreement itself, approved subprocessors, and security policies. The document is structured to comply with applicable data protection laws, detailing the roles and responsibilities of both the data controller (customer) and data processor (provider). It includes provisions for subprocessors, restricted data transfers, security incident responses, audit rights, and data deletion procedures. The DPA is intended to ensure that personal data is processed securely and in compliance with laws such as the GDPR and the CCPA. Its structured approach provides a legal framework for managing data in a way that aligns with regulatory requirements, making it essential for organizations engaging in data processing activities, particularly those transferring data internationally.

This legal document is a Software License Agreement outlining the terms under which a Provider grants a Customer the right to use specific software. It covers key business terms through an order form, which is governed by framework terms and includes obligations, restrictions, payment terms, warranty, and liabilities. The document is structured to support software licensing, including pilot and subscription periods, compliance auditing, and permitted uses. It also encompasses detailed indemnification, confidentiality, and termination clauses, providing a comprehensive framework for software usage and legal protocols. This document can be used to formalize the relationship between a software provider and a customer, ensuring legal compliance and clarity regarding software usage rights and responsibilities.

This legal document serves as a template for a Cloud Service Agreement (CSA) intended for business-to-business (B2B) Software-as-a-Service (SaaS) products. This agreement is structured for online hosted services where the terms are agreed upon through clickthrough consent. Users can customize the contract using variables and provided guidelines to suit their specific needs. The document outlines terms related to access and use of the cloud service, customer and provider responsibilities, payment and taxes, confidentiality, limitations of liability, and indemnification. Providers can use this template to create a standardized legal framework governing their service offerings, thereby ensuring clarity and legal compliance in their interactions with customers. It can be modified to accommodate various service offerings, subscription periods, and customer-specific terms to facilitate product-led growth.