This Pilot Agreement allows a customer to access and evaluate a provider's product or service for a defined pilot period. It includes an Order Form for specific business terms and incorporates comprehensive Standard Terms covering access, restrictions, fees, confidentiality, and limitation of liability. The agreement is designed for internal evaluation purposes before potentially entering into a longer-term definitive agreement.

This Letter of Intent (LOI) outlines the preliminary, non-binding intentions between a Provider and a Customer regarding the provision of a Product. It serves to assist negotiations for a future, binding Definitive Agreement, with the exception of its binding confidentiality provisions. The template offers various options for confidentiality clauses to suit different situations.

This document is an Order Form designed to accompany a main Cloud Service Agreement (CSA), such as the Common Paper Cloud Service Agreement v2. It outlines the specific business terms for a cloud service subscription, including details on pilot periods, subscription duration, fees, payment processes, auto-renewal, use limitations, technical support, and professional services. It serves to customize and specify the terms of the overarching CSA for a particular engagement.

This is a comprehensive Cloud Service Agreement template designed for the provision of cloud-based services. It includes an Order Form for specific business terms, Key Terms for legal specifics like governing law and liability, and detailed Standard Terms covering service access, restrictions, privacy, payment, termination, warranties, indemnification, and confidentiality. The template also incorporates a Service Level Agreement (SLA) with commitments for uptime and response times.

This document is a comprehensive Terms of Service template for a B2B cloud service, specifically designed for SaaS products. It outlines the agreement between a service provider and its customer, covering aspects such as product access and use, subscription terms, payment processes, data handling (including machine learning), warranties, liability limitations, and indemnification. It incorporates standard terms by reference and includes optional clauses for customization, making it suitable for establishing a detailed legal framework for cloud-based offerings. This template is intended for click-through consent on a webpage rather than individual negotiation and signing with each customer directly, as indicated in the drafting notes at the end of the document. It is based on the Common Paper Cloud Service Agreement Standard Terms Version 2.1, which are incorporated by reference, and includes an Order Form and Key Terms to define specific business and legal details for each customer engagement. The document also addresses critical legal areas such as intellectual property, confidentiality, and compliance with applicable laws, including data protection regulations like GDPR. It provides placeholders for jurisdiction-specific details, allowing for adaptation to various legal environments. The template's structure and content are designed to be robust, covering a wide range of potential legal and operational scenarios in a B2B SaaS context. The document also includes specific provisions for AI-powered or bot features, acknowledging the unique considerations and disclaimers associated with such technologies. It details the responsibilities of both the provider and the customer regarding user accounts, customer content, and feedback, ensuring a clear understanding of each party's obligations. The template also addresses dispute resolution mechanisms, including governing law and chosen courts, and outlines the effects of termination or non-renewal of the agreement. Overall, it serves as a foundational legal document for companies offering cloud services, providing a structured approach to managing customer relationships and mitigating risks. The inclusion of optional sections for technical support, service level agreements (SLAs), and professional services allows providers to tailor the agreement to their specific service offerings and customer needs. The document's emphasis on clear definitions and cross-referencing to external standard terms ensures legal precision and consistency. It also contains clauses related to export controls and anti-bribery, reflecting a comprehensive approach to legal compliance in international business operations. The template's design facilitates easy customization and deployment for online agreements, making it a practical tool for modern SaaS businesses. The document also explicitly states that it is not intended for individually negotiated contracts, reinforcing its purpose as a standardized click-through agreement. The detailed instructions and helper texts embedded within the template further aid in its proper customization and use, ensuring that legal teams can effectively adapt it to their specific business requirements. The document's structure, with its clear division into sections like Service, Restrictions & Obligations, Privacy & Security, Payment & Taxes, Term & Termination, Representations & Warranties, Disclaimer of Warranties, Limitation of Liability, Indemnification, Confidentiality, Reservation of Rights, General Terms, and Definitions, provides a logical and comprehensive framework for a cloud service agreement. This organization helps ensure that all critical legal and business aspects are systematically addressed, minimizing ambiguities and potential disputes. The template's focus on B2B relationships means it is tailored to the complexities of commercial transactions, including provisions for corporate liability, intellectual property ownership, and data governance. The document's adaptability, through its use of variables and optional sections, allows it to be a versatile tool for a wide range of SaaS providers, from startups to established enterprises. The explicit reference to the Common Paper Cloud Service Agreement Standard Terms Version 2.1 underscores its adherence to recognized industry standards for cloud service contracts. This ensures that the template is not only legally sound but also aligned with best practices in the technology sector. The inclusion of clauses related to machine learning and AI-powered features demonstrates the template's relevance to contemporary technological advancements and the legal challenges they present. This forward-looking approach helps businesses address emerging legal considerations in their service agreements. The document's detailed provisions on indemnification and limitation of liability are crucial for managing financial risks associated with service provision. These clauses are carefully structured to protect both the provider and the customer from various forms of claims and damages. The confidentiality section is robust, ensuring that sensitive information exchanged between the parties is adequately protected. This is particularly important in the context of cloud services, where data security and privacy are paramount. The general terms section covers a broad array of standard contractual provisions, such as entire agreement, modifications, governing law, assignment, and force majeure, providing a complete legal framework. These clauses are essential for the overall enforceability and interpretation of the agreement. The definitions section is extensive, clarifying the meaning of key terms used throughout the document. This helps prevent misunderstandings and ensures a consistent interpretation of the contractual language. The template's overall design, with its clear headings, subheadings, and bullet points, enhances readability and navigability, making it easier for users to understand and customize. This user-friendly approach is critical for a document intended for broad use and adaptation. The document's explicit rejection of conflicting terms in customer purchase orders or online vendor portals reinforces the provider's control over the contractual terms, ensuring that the agreed-upon terms prevail. This is a common and important provision in B2B contracts. The template's provisions for intellectual property rights, including the reservation of rights for both the provider and the customer, clearly delineate ownership and usage rights for the product and customer content. This clarity is vital in technology agreements. The inclusion of a DPA (Data Processing Agreement) as an optional attachment highlights the importance of data privacy compliance, especially with regulations like GDPR. This allows for a modular approach to addressing specific data protection requirements. The security policy and insurance minimums as optional fields further demonstrate the template's flexibility in accommodating varying levels of security and risk management requirements. This allows businesses to tailor the agreement to their specific operational and compliance needs. The template's emphasis on clear communication through notice addresses and procedures ensures that all official communications between the parties are properly handled. This is crucial for legal validity and operational efficiency. The independent contractor relationship clause clarifies that the parties are not partners or agents, which is important for avoiding unintended legal implications. This standard provision helps define the nature of the business relationship. The no third-party beneficiary clause ensures that only the direct parties to the agreement can enforce its terms, preventing claims from external entities. This is a common protective measure in contracts. The force majeure clause provides a framework for addressing unforeseen events that might impact service delivery, offering a mechanism for managing disruptions. This is a critical risk management provision. The export controls and anti-bribery clauses reflect the template's consideration of international legal compliance, particularly for businesses operating across borders. These provisions help ensure adherence to global regulatory standards. The titles and interpretation clause provides guidance on how the document should be read, ensuring that legal interpretations are consistent with the drafter's intent. This helps in resolving ambiguities. The signature clause, allowing for electronic acceptance, reflects modern contracting practices and facilitates efficient agreement execution. This is particularly relevant for click-through agreements. The detailed definitions of terms like

The Bonterms Standard Agreement Cloud Terms (SaaS) governs the licensed use, support, data, and operational terms between SaaS providers and customers. It is part of BonTerms’ widely trusted library of open, lawyer-vetted standard agreements.

Basecamp's Account Ownership Policy explains that Basecamp accounts are owned by individual users rather than organizations, and only account owners have full control over account data and settings. It outlines owners’ rights and responsibilities—including data access, subscription management, and designating additional owners—and details procedures for handling ownership issues when current owners are unavailable, emphasizing user privacy and legal compliance.

This document is a Service Level Agreement (SLA) for Basecamp Big customers. It guarantees 99.99% monthly uptime for the Basecamp service and details the credit policy for any periods where uptime falls below this threshold. It also explains how uptime is tracked and how changes to the SLA will be communicated.

This document outlines the policy for Basecamp 4 account ownership, clarifying that accounts are owned by individuals, not organizations. It details the rights of account owners, including data access, subscription management, and the ability to designate other owners. The policy also explains procedures for managing accounts when owners are unavailable, emphasizing the need for permission or a court order for changes.

This is a comprehensive template for a Cloud Service Agreement, designed to govern the provision and use of cloud-based services. It includes an Order Form for specific business terms, Key Terms for legal provisions, and incorporates detailed standard terms for the cloud service, along with a separate Service Level Agreement (SLA). The document covers aspects such as access and use, payment, data privacy, security, warranties, liability, indemnification, and dispute resolution.