This Cloud Service Agreement outlines the terms under which a customer can order and utilize cloud services provided by a provider. It includes details such as the framework terms, subscription periods, fees, and payment processes. The document specifies the rights and obligations of both the provider and the customer, establishing guidelines for service levels, support, and limitations on use. It also covers legal aspects such as governing law, indemnification, and general liability limits. This agreement can be used to formalize the purchase and provision of cloud services while ensuring both parties are aware of their rights and responsibilities.