This letter template is for a customer with a prepayment meter who wishes to switch energy suppliers despite having an outstanding debt. It asserts the customer's right to switch under the Debt Assignment Protocol (DAP) for debts under £500 and clarifies data sharing requirements for the switch.

This template helps a consumer formally complain to their energy supplier about not receiving timely bills and being subject to back-billing. It specifically references Ofgem's rules, which limit how far back a supplier can charge for unbilled energy, typically to one year. The letter requests an explanation and a resolution within 10 working days.

This letter template helps you request a refund or an alternative package holiday when your booked trip has undergone significant changes. It references the Package Travel and Linked Travel Arrangements Regulations 2018 to support your claim.

This template letter helps a consumer cancel a contract for goods or services that were purchased at home or in a public place. It references the Consumer Contracts Regulations 2013, allowing the consumer to exercise their right to cancel within the statutory 14-day period.

This template is a formal letter for a consumer to complain about a service that was not performed with reasonable care and skill. It references the Consumer Rights Act 2015 and allows the consumer to request a repair of faults or a refund for the poor service. The letter outlines the issues encountered and sets a deadline for a response or remedy.

This template is a formal complaint letter for a consumer to send to a trader regarding poor quality work. It cites a breach of contract under the Consumer Rights Act 2015 and requests that the work be rectified and a discount be provided for the inconvenience caused. This letter serves as an initial step in dispute resolution.

This template is a formal complaint letter for consumers who have received faulty goods as part of a service. It allows you to detail the issue, reference the Consumer Rights Act 2015, and request specific remedies such as replacement of goods or compensation for damages. It's designed to initiate a formal resolution process with the service provider.

This template is a formal letter for consumers to cancel a service contract that was arranged remotely (online, over the phone, or by mail order). It explicitly references the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, providing a legal basis for the cancellation.

This template is a formal letter for a consumer to terminate a contract with a service provider due to unsatisfactory work. It references the Supply of Goods and Services Act 1982, highlighting that the work was not carried out with reasonable care and skill. The consumer states their intention to hire an alternative contractor and claim any additional costs incurred.

This template letter is designed for a consumer to formally notify a company of a contract breach. It requests the company to rectify the breach within a specified timeframe, otherwise the consumer will cancel the contract without penalty. The letter also includes a request for a refund of any costs incurred due to the company's failure to uphold the agreement.