Free Policy Templates

Recruitment and Hiring Policy sets out fair, merit-based recruitment, equal-opportunity principles, blind application review, background checks, confidentiality and annual policy review. Developed by the Study Academy hiring team, specialists in accredited UK workplace training and compliance.

Customer Care Policy outlines responsive, inclusive and solution-focused standards across all customer channels, including fair treatment, reasonable adjustments, first-contact resolution, plain British English communication and protected handling of consumer data. Developed by the Study Academy Customer Experience & Accessibility training team, specialists in accredited UK compliance education and service-quality frameworks.

Code of Ethics sets out mandatory principles for honesty, fairness, confidentiality, intellectual-property respect, conflict-of-interest disclosure and zero tolerance for bribery, corruption, discrimination, harassment and bullying. Developed by Study Academy, a UK-based training provider delivering accredited compliance and workplace-skills education.