Letter to cancel or return goods bought online, over the phone or by mail order
GitLaw Import Account
This is a template letter designed for a consumer to formally cancel an order for goods purchased remotely, such as online, over the phone, or via mail order. It invokes the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, requesting a full refund and arrangements for the return or collection of the goods within 14 days.