370 Consumer law Contracts
Privacy Policy by EasyLegalDocs
Open Legal Library
This Privacy Policy template details how a company collects, uses, and shares information from users of its website and services. It explains the types of data gathered, the purposes for its use, and the circumstances under which it may be disclosed. The policy also outlines user rights regarding their personal data, including provisions related to GDPR and international data transfers.
Letter to end contract due to poor work and 'lost faith' by Citizens Advice
Open Legal Library
This template is a formal letter for a client to terminate a service contract with a contractor due to unsatisfactory work. It outlines specific faults, references the Supply of Goods and Services Act 1982, and states the client's intention to hire an alternative contractor and claim any additional costs. It helps users formally end a contract when services provided are below standard.
Letter for repaying debt to your energy supplier by Citizens Advice
Open Legal Library
This template is a letter for an individual to send to their energy supplier to request a lower weekly debt repayment rate. It highlights personal circumstances affecting the ability to pay and references regulatory requirements for suppliers to consider customer situations. The letter aims to negotiate a more affordable repayment plan.
Letter to complain to a trader about poor quality work by Citizens Advice
Open Legal Library
This template is a formal letter for a consumer to complain to a trader regarding unsatisfactory work. It cites the Consumer Rights Act 2015, demanding a remedy for the poor quality work and a goodwill discount for inconvenience. The letter also sets a deadline for the trader's response before the consumer considers further legal action.
Letter to complain to a phone company about cashback by Citizens Advice
Open Legal Library
This template is a formal complaint letter designed for a customer to send to a phone company. It addresses a breach of contract concerning unfulfilled cashback promised as part of a mobile phone agreement. The letter demands the agreed-upon cashback within 14 days, warning of further action if the issue is not resolved.
Letter to complain about non-delivery of goods by Citizens Advice
Open Legal Library
This letter is a formal complaint from a consumer to a trader regarding the non-delivery of goods that were ordered and paid for. It highlights a breach of the Consumer Rights Act 2015 due to the failure to deliver within a reasonable time. The letter demands either immediate delivery of the item or a full refund.
Letter to 'make time of the essence': services by Citizens Advice
Open Legal Library
This letter is used by a client to formally notify a service provider that they are making "time of the essence" for a delayed service agreement. It sets a new deadline for completion, after which the client will consider the agreement terminated and seek a refund for uncompleted work.
Letter to cancel a credit agreement before it starts by Citizens Advice
Open Legal Library
This template helps an individual formally withdraw from a credit agreement before it has been executed. It ensures the bank is notified of the withdrawal and requests confirmation of termination and a full refund of any payments made.
Letter to complain about misdescribed goods bought from a private seller by Citizens Advice
Open Legal Library
This template is a formal letter for a consumer to complain to a private seller about goods that were misdescribed. It cites the Sale of Goods Act 1979 and requests compensation for the difference in value due to the misdescription. This letter provides a structured way to outline the complaint and demand a response within a specified timeframe.
Letter to complain about faulty goods bought from a company by Citizens Advice
Open Legal Library
This template provides a structured letter for consumers to formally complain about faulty goods purchased from a company. It references the Consumer Rights Act 2015 and requests a full refund for the defective item. Users can easily adapt it with their specific details and evidence.