Terms of Service (ToS) (Basecamp)

Open Legal LibraryUpdated 14 Oct 2025

Basecamp's Terms of Service sets the rules for using products like Basecamp and HEY, covering account responsibilities, payments, cancellations, security, privacy, copyright, and liability. Users are responsible for account security and content, and agree not to misuse the services.

Other names:Terms & ConditionsT&CsTerms of UseUser Agreement

Terms of Service

Last updated: [date]

From everyone at [company name], thank you for using our products! We build them to help you do your best work. There are millions of people using [company name] products every day. Because we don’t know every one of our customers personally, we have to put in place some Terms of Service to help keep the ship afloat.

When we say “Company”, “we”, “our”, or “us” in this document, we are referring to [company name].

When we say “Services”, we mean our websites, including [websites operated by company]. That includes [other company products] whether delivered within a web browser, desktop application, mobile application, or another format.

When we say “You” or “your”, we are referring to the people or organizations that own an account with one or more of our Services. We have specific ownership policies for our products: [company products]

If on GitHub We may update these Terms of Service ("Terms") in the future. You can track all changes made since mid-2018 on GitHub. Typically these changes have been to clarify some of these terms by linking to an expanded related policy. Whenever we make a significant change to our policies, we will refresh the date at the top of this page and take any other appropriate steps to notify account holders.

When you use our Services, now or in the future, you are agreeing to the latest Terms. There may be times where we do not exercise or enforce a right or provision of the Terms; however, that does not mean we are waiving that right or provision. These Terms do contain a limitation of our liability.

If you violate any of the Terms, we may terminate your account. That’s a broad statement and it means you need to place a lot of trust in us. We do our best to deserve that trust by being open about who we are, how we work, and keeping an open door to your feedback.

Account Terms

You are responsible for maintaining the security of your account and password and for ensuring that any of your users do the same. The Company cannot and will not be liable for any loss or damage from your failure to comply with this security obligation. We recommend all users set up two-factor authentication for added security. In some of our Services, we may require it.

You may not use the Services for any purpose outlined in our Use Restrictions policy, and you may not permit any of your users to do so, either.

You are responsible for all content posted to and activity that occurs under your account, including content posted by and activity of any users in your account.

You must be a human. Accounts registered by “bots” or other automated methods are not permitted.

Payment, Refunds, and Plan Changes

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United States note

This version is drafted for US law generally. Contract, employment and consumer rules vary by state — for example on non-competes and at-will employment. Tell GitLaw which state applies and it adjusts the draft.

Jurisdiction
United States of America
Source
Terms of Service (ToS) by Basecamp
from Basecamp
Document info
HTML document. Document created on Fri Sep 26th, 2025. Last updated on Tue Oct 14th, 2025.
This document is public
Licensed under CC BY 4.0 (Attribution).
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