This Bonterms Service Level Agreement (SLA) outlines the performance commitments for a cloud service, typically attached to broader cloud terms. It defines target availability, how uptime is monitored, and the remedies available to the customer if the provider fails to meet these targets. Remedies include service credits and, in cases of multiple failures, the right to terminate the order.

The Service Level Agreement (SLA) for Cloud Services is a standardized contract that defines uptime commitments, performance monitoring, and service credits to ensure dependable cloud service delivery. It is part of OLL’s widely trusted library of open, standardized agreements.

The Standard Agreement Cloud Terms (SaaS) governs the licensed use, support, data, and operational terms between SaaS providers of cloud services and their customers. It is part of OLL’s widely trusted library of open, lawyer-vetted standard agreements.

The Common Paper Order Form governs the front-end business details of a contract, linking products, fees, and effective dates with the legal protections in the Standard Terms. It is part of Common Paper’s widely trusted library of open, lawyer-vetted standard agreements.

The Common Paper Cloud Service Agreement (CSA) is a clear, structured contract that defines the terms for delivering, accessing, and supporting cloud-based software between providers and customers. It is part of CommonPaper’s widely trusted library of open, lawyer-vetted standard agreements.

The Common Paper Service Level Agreement (SLA) is a structured, plain-language contract that defines uptime, response time, and service credit standards for cloud services, ensuring accountability and reliability between providers and customers. It is part of Common Paper’s widely trusted library of open, lawyer-vetted standard agreements.

This Service Level Agreement (SLA) outlines Basecamp's commitment to providing 99.99% monthly uptime for its customers. It details how uptime is measured and specifies that if the guaranteed uptime is not met, customers will receive an automatic credit on their next billing cycle.

This is a comprehensive template for a Cloud Service Agreement, designed to govern the provision and use of cloud-based services. It includes an Order Form for specific business terms, Key Terms for legal provisions, and incorporates detailed standard terms for the cloud service, along with a separate Service Level Agreement (SLA). The document covers aspects such as access and use, payment, data privacy, security, warranties, liability, indemnification, and dispute resolution.

This document is a comprehensive Cloud Service Agreement, designed as a template for providers to offer cloud services to customers. It includes an Order Form for specific business terms, Key Terms for legal specifics, and detailed Standard Terms covering service access, restrictions, privacy, security, payment, termination, warranties, liability, and indemnification. An integrated Service Level Agreement (SLA) outlines commitments for uptime and response times, along with remedies for non-compliance.

This Service Level Agreement (SLA) defines the terms for uptime and response time commitments by a provider for a cloud service. It outlines the calculation methods for uptime and response time, and specifies remedies, such as service credits, if the provider fails to meet the targeted metrics. Customers can use this document to understand their rights and how to claim credits if service levels are not met. The SLA also includes definitions of key terms and sets limitations on service credits. Additionally, it provides conditions under which the customer may terminate the agreement.