Adam Frankel
General Counsel · Technology & AI
15+ years as General Counsel to technology, cloud & AI companies
Free Consumer Law Templates
Consumer law: 198 free templates to browse without an account, then edit with an AI agent and e-sign in GitLaw.
These documents address individual rights and business obligations regarding data privacy, refunds, and debt management. Templates include a Customer refund and return policy for retail goods and a Consumer complaint letter for faulty goods supplied during a service. This category excludes employment disputes and business-to-business supply contracts, which are found in Commercial Contracts.
- 198 templates
- Free to edit with AI
- No account needed to browse
- Privacy Policy (UK) by Seedsummit
- Letter to warn trader about court action for faulty goods by Citizens Advice
- Letter to complain about the poor standard of a service by Citizens Advice
- Letter to Claim Damages for Misrepresented Goods or Services by Citizens Advice
- Letter to complain to an energy supplier by Citizens Advice
United States of America
11 documents- VPN Terms of Service by Mozilla
- Cancellation Policy (Basecamp)
- California Resident Notice at Collection (CCPA) (Basecamp)
- California Resident Notice at Collection (CCPA) by Basecamp
England & Wales
72 documents- Request to write off a debt - letter by Citizens Advice
- Letter to complain about faulty goods supplied with a service by Citizens Advice
- Letter to complain about a delay to a service by Citizens Advice
- Letter to ask to be placed on list of unsecured creditors by Citizens Advice
198 Consumer law contracts
Community library
Everything else in this category, uploaded by the GitLaw community. Read any of it free - check it fits your situation before you rely on it.
Featured
Privacy Policy (US) by OLL
This privacy policy outlines how a US-based entity processes personal data collected through digital services and offline interactions. It details specific consumer rights for residents of California, Colorado, Connecticut, and Virginia, including the right to opt out of data sales and profiling.
Updated 13 Aug 2026
Featured
Privacy Policy (US) by OLL
This Privacy Policy outlines how a company collects, uses, discloses, and processes personal information from its users through its online and offline services. It details the types of information gathered, the purposes for its use, and how it may be shared with third parties. The policy also informs users about their privacy choices, state-specific rights (including California, Colorado, Connecticut, and Virginia), and the process for exercising those rights. Created by OLL's team of legal experts.
Updated 23 Mar 2026
FeaturedEngland & Wales
Offer to non-priority creditor - letter by Citizens Advice
This letter allows a debtor to propose a monthly repayment plan to a non-priority creditor when they cannot meet their existing financial obligations. It includes a request to freeze interest and charges and provides a space to enclose a financial statement to prove the offer is fair and proportionate.
Updated 13 Aug 2026
FeaturedEngland & Wales
Letter to cancel a credit agreement before it starts by Citizens Advice
This formal notice is for individuals who wish to withdraw from a finance agreement before it has been fully executed. It cites rights under the Consumer Credit Act 1974 to ensure the termination of the account and a full refund of any monies paid.
Updated 13 Aug 2026
FeaturedEngland & Wales
Ending a joint hire purchase or a conditional sale agreement - letter by Citizens Advice
This formal letter provides notice to a lender to terminate a joint hire purchase or conditional sale agreement. It cites specific rights under the Consumer Credit Act and requests instructions for returning the goods.
Updated 13 Aug 2026
FeaturedEngland & Wales
Letter to complain about a phone, TV or internet bill by Citizens Advice
This letter allows customers to formalize a complaint about incorrect phone, TV, or internet billing. It requests a revised bill and establishes a timeline for escalation to the telecommunications ombudsman after an 8-week period.
Updated 13 Aug 2026
FeaturedEngland & Wales
No money to pay creditors - letter by Citizens Advice
This letter informs a creditor that a debtor is currently unable to make monthly payments due to financial hardship. It includes a request to freeze interest and other charges while the debtor awaits the outcome of benefit claims or a change in circumstances.
Updated 13 Aug 2026
FeaturedEngland & Wales
Letter to make a claim for equal liability from a credit provider by Citizens Advice
This letter assists consumers in holding a credit provider liable for a breach of contract or misrepresentation by a retailer. It invokes Section 75 of the Consumer Credit Act 1974 to claim a refund or repair for goods costing between £100 and £30,000 paid for by credit card.
Updated 13 Aug 2026
FeaturedEngland & Wales
Letter to complain to a trader about poor quality work by Citizens Advice
This formal letter helps individuals complain to a trader or business about substandard workmanship or services that failed to meet the required quality. It allows the sender to specify the repairs needed and request a discount for inconvenience under the Consumer Rights Act 2015.
Updated 13 Aug 2026
FeaturedEngland & Wales
Letter to complain about non-delivery of goods by Citizens Advice
This formal letter notifies a seller that goods ordered under a specific reference number have not been delivered by the expected date. It asserts a breach of the Consumer Rights Act 2015 and requests immediate delivery or a full refund.
Updated 13 Aug 2026
Frequently asked questions
A template isn't binding on its own - like any contract, it becomes binding once it's properly completed and signed. Templates in our curated library are professionally drafted for US or UK law; review any template before you sign it.
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Templates in our curated library are professionally drafted for US or UK law. The wider library comes from the GitLaw community and public sources - a solid starting point, but check any template fits your situation before you rely on it.
Mostly US and UK law. Some templates use general commercial terms that work across jurisdictions, and many note which law they're written for.
It depends on the situation. Templates work well for routine business agreements. For anything involving significant money, complex IP, employment, or areas you're unsure about, it's worth getting professional advice before you sign. GitLaw provides templates and tools, not legal advice.
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Adam Frankel
General Counsel · Technology & AI
15+ years as General Counsel to technology, cloud & AI companies
Juliana Calil
Principal Counsel · Technology & Entertainment
20+ years in-house at Google, Intel, Disney and Looker
Adam Wardel
General Counsel, Data Privacy Officer & AI Advisor
12+ years leading legal & privacy for SaaS and AI companies
John Hoffman
Associate Director, Corporate Counsel · Life Sciences & Technology
20+ years in corporate counsel, incl. senior counsel at Certara
Richard Nohe
General Counsel · Telecom, Cloud & Data Centers
20+ years in-house, regional General Counsel at BT across 30+ countries
Joe Al-Khayat
General Counsel · Technology & High-Growth Companies
Cross-jurisdictional M&A and SaaS contracting across the UK, US & Australia
Joshua Woo
Technology, AI & Privacy Counsel · APAC
Former Goldman Sachs Executive Director for AI, cybersecurity & privacy in APAC
Sahil Verma
International Business & Investment Lawyer
13+ years in business law, investment law & dispute resolution
Matthew Willis
CRO & General Counsel · SaaS
Former President of the ACC's 2,200-attorney Chicago Chapter · JD + Kellogg MBA
Mayowa Ogunrinola
Legal Consultant · Fintech & AI Compliance
Regulatory strategy, AI governance & data protection for fintech and AI
Steven J. Shanker
Partner and Chair of Corporate and Employment Law
25+ years as a corporate & employment attorney in New York
Rebecca Babbage
Legal Counsel · Financial Services, Corporate & Governance
UK-qualified solicitor working in-house with regulated entities in financial services
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