294 Consumer law contracts

Citizens Advice
Letter to complain to a trader about poor quality work by Citizens Advice
This template is a formal letter for a consumer to complain to a trader about poor quality work. It references the Consumer Rights Act 2015, asserting that the trader failed to use reasonable care and skill, and requests rectification of the work along with a goodwill discount. The letter also warns of further legal action if the issue is not addressed promptly.
Citizens Advice
Letter to say you received goods or services you didn't ask for by Citizens Advice
This document is a template for a letter a consumer can send to a trader after receiving unsolicited goods or services. It clearly states that the items were not ordered and informs the trader that the consumer will make the goods available for collection at the trader's expense. After a specified period, the consumer will treat the goods as their own if not collected.
Citizens Advice
Letter to cancel a credit agreement before it starts by Citizens Advice
This template provides a formal letter for a consumer to cancel a credit agreement before it officially starts. It allows the consumer to confirm their withdrawal from the agreement and request a full refund of any monies paid. The letter references the Consumer Credit Act 1974.
Citizens Advice
Letter to ask for a refund or alternative when a package holiday is changed by Citizens Advice
This template is a letter for a consumer to send to a travel company when their package holiday has been significantly changed. It references the Package Travel and Linked Travel Arrangements Regulations 2018 to assert the consumer's right to a suitable alternative package. The letter requests the travel company to provide proposals within 14 days.
Citizens Advice
Letter to cancel a contract that's been breached by Citizens Advice
This template is a formal letter for a consumer to send to a company to cancel a contract that has been breached. It outlines the specific terms that were not fulfilled, requests the company to rectify the breach within 14 days, and demands a refund for costs incurred due to the breach.
GitHub
Privacy Policies Github General Privacy Statement (GitHub)
This document is the GitHub Privacy Statement, detailing how GitHub, Inc. and GitHub B.V. handle personal data. It outlines the types of personal data collected directly, automatically, and from third parties, as well as the purposes for processing this data. The statement also covers data sharing practices, international data transfers, and the privacy rights available to users, including specific provisions for EEA, UK, and various US state residents.
Citizens Advice
Letter to cancel goods or services bought at home or in a public place by Citizens Advice
This template is a letter for a consumer to formally cancel a contract for goods or services. It is designed for purchases made at home or in a public place, leveraging the consumer's rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The letter provides notice of cancellation and requests confirmation from the trader.
Citizens Advice
Letter to get a loan fee refunded when the loan hasn't been received by Citizens Advice
This template provides a formal letter for a consumer to request a refund of a loan arrangement fee. It is used when the loan has not been provided within six months of application, citing the Consumer Credit Act 1974 as the legal basis for the refund entitlement.
Study Academy
Consumer Protection Policy (UK) by Study Academy
This Consumer Protection Policy outlines an organization's commitment to fair, transparent, and lawful business practices in the UK. It ensures that all goods, services, and digital products meet quality and safety standards, and that consumers are treated honestly and respectfully. The policy aims to build confidence among stakeholders and ensure compliance with UK consumer protection law.
Citizens Advice
Letter to complain about faulty goods bought from a company by Citizens Advice
This document is a template for a consumer complaint regarding faulty goods. It outlines a scenario where a customer purchased a defective item and seeks a full refund, citing the Consumer Rights Act 2015. It includes placeholders for specific details of the fault and a request for a response within 14 days.