Letter to complain about faulty goods supplied with a service by Citizens Advice
Updated 3 November 2025
The Citizens Advice template letter to complain about faulty goods supplied with a service helps consumers request a repair, replacement, or compensation under the Consumer Rights Act 2015. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.
Letter to complain about faulty goods supplied with a service
[complainant name]
[complainant address line 1]
[complainant address line 2]
[complainant phone]
[complainant email]
[supplier name]
[supplier address line 1]
[supplier address line 2]
[letter date]
Reference: [reference number]
To whom it may concern,
Re: Consumer Rights Act 2015
On [service date] you completed the following work for me: [service description]
I paid [payment amount].
[describe the fault or damage caused]
In support of my claim, I'm enclosing: [proof of damage]
I would like you to: [desired remedy or action]
Please respond to my complaint in the next [number of days] days. If you fail to respond or put the problem right in this time, I will have no option but to consider taking the matter further.
Yours faithfully,
[complainant name]
About this template
What is this template?
Letter to complain about faulty goods supplied with a service by Citizens Advice is a free, ready-to-use Consumer law template you can open, customize, and download on GitLaw. It gives you a professionally structured starting point, so you never have to draft from a blank page. The wording is plain and modern, organized into clear sections that are easy to read, edit, and adapt to your own situation before you share or sign it.
When should you use it?
Reach for this Consumer law template whenever you need a reliable agreement quickly and want to be sure the essentials are covered. It suits individuals, freelancers, startups, and established businesses alike. Instead of paying for a document drafted from scratch, you can start here, tailor the details to your arrangement, and have a polished draft ready in minutes. This version is drafted with England & Wales in mind, though you should always review the final wording against the laws that apply to you.
What's typically included?
A well-drafted Consumer law usually sets out the parties involved, the scope of the agreement, and each side's rights and responsibilities. Expect sections covering key terms and definitions, how long the agreement lasts, how it can be ended, and what happens if something goes wrong. This template brings those building blocks together in a sensible order, so you can focus on the specifics rather than worrying about what to include. Open it to read the full document, then sign up to edit, negotiate, and e-sign it directly in GitLaw.