The Citizens Advice template letter to complain about a delayed service helps consumers request that a trader complete agreed work within a specified timeframe under the Consumer Rights Act 2015. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.

The Citizens Advice template letter to claim damages for misrepresented goods or services helps consumers cancel a contract or seek compensation when a trader makes false claims. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.

This template suite from Acas provides a structured framework for conducting disciplinary or grievance investigations, guiding you through defining the scope and issues, planning evidence gathering, scheduling interviews, drafting a report (with findings, witness statements, and recommendations), and managing the overall process transparently and consistently.

This template provides a structured letter for an employee or worker to formally raise a grievance with their employer. It allows the individual to detail their problem or complaint, include any supporting evidence, and specify their desired resolution. The letter also requests a meeting to discuss the grievance and allows for the worker to be accompanied.

This Settlement Agreement is a template designed for an employer and an employee to formally terminate employment. Its primary purpose is to settle any existing or potential claims the employee may have against the employer, often without an admission of liability. The document includes provisions for the termination date, final payments, withdrawal of legal proceedings, confidentiality, and the requirement for independent legal advice.

The Citizens Advice template letter before court claim for faulty goods helps consumers request a refund and sets out their intent to pursue legal action. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.

This template is a formal letter for an employee to appeal a disciplinary penalty issued by their employer. It allows the employee to clearly state their reasons for the appeal, such as disagreement with the process or outcome, or the introduction of new evidence. The letter also requests a meeting to discuss the appeal and allows the employee to indicate if they wish to be accompanied.

The Citizens Advice template letter to complain about faulty goods supplied with a service helps consumers request a repair, replacement, or compensation under the Consumer Rights Act 2015. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.

The Citizens Advice template letter to complain about a poor standard of service helps consumers request a repair or refund when a trader fails to carry out work with reasonable care and skill. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.

The Citizens Advice template letter to complain to an energy supplier helps consumers raise issues such as missing bills and sets out their right to escalate to the energy ombudsman if the complaint is not resolved. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.