Flexible Working Request Outcome Letter by Acas
Updated 17 October 2025
This template provides an employer with a structured letter to respond to an employee's statutory flexible working request. It offers three distinct options: accepting the request in full, accepting an alternative working arrangement, or declining the request. The template includes guidance for outlining business reasons for refusal and details on the appeal process.
Flexible Working Request Outcome Letter (Template)
[Today's date]
Dear [name of your employee],
I am writing to confirm our decision on the statutory flexible working request you made on [date].
[Use Option A, B, or C]
[Option A: if you've decided to accept the request in full]
I'm pleased to confirm we can accept your request in full as follows:
[give details of agreed working arrangement]
If you'd like to discuss next steps or clarify any details, please contact me at [give contact details].
We will confirm any contract term changes in writing within 1 month of the new arrangement starting.
[Option B: if you've decided to accept an alternative option]
After reviewing your request and discussing with you on [date of consultation meeting with employee], we can accept the following working arrangement:
[give details of agreed working arrangement]
If you'd like to discuss next steps or clarify any details, please contact me at [give contact details].
We will confirm any contract term changes in writing within 1 month of the new arrangement starting.
Unfortunately we could not accept your original request in full for the following business [reason / reasons]:
[list the business reason or reasons that apply, as listed in point 9 of the Acas Code of Practice on requests for flexible working]
If you would like to appeal this decision, [give details on how to appeal].
[Option C: if you've decided to not accept a request]
After reviewing your request and discussing with you on [date of consultation meeting with employee], unfortunately we cannot accept this working arrangement.
This is for the following business [reason / reasons]:
[list the business reason or reasons that apply, as listed in point 9 of the Acas Code of Practice on requests for flexible working]
[Optional] To help make this decision, we took into account [include any additional information that helps explain your decision. For example:
the steps you took to investigate whether you could accept the request
any practical aspects of the job that prevented you accepting the request
any alternative options you considered
any data you used to help make your decision – for example staffing levels or recruitment costs
any health and safety considerations related to the request]
If you would like to appeal this decision, [give details on how to appeal].
Yours sincerely,
[Your name]
[Your job title]
[Organisation name]
About this template
What is this template?
Flexible Working Request Outcome Letter by Acas is a free, ready-to-use Employment Contracts template you can open, customize, and download on GitLaw. It gives you a professionally structured starting point, so you never have to draft from a blank page. The wording is plain and modern, organized into clear sections that are easy to read, edit, and adapt to your own situation before you share or sign it.
When should you use it?
Reach for this Employment Contracts template whenever you need a reliable agreement quickly and want to be sure the essentials are covered. It suits individuals, freelancers, startups, and established businesses alike. Instead of paying for a document drafted from scratch, you can start here, tailor the details to your arrangement, and have a polished draft ready in minutes. This version is drafted with England & Wales in mind, though you should always review the final wording against the laws that apply to you.
What's typically included?
A well-drafted Employment Contracts usually sets out the parties involved, the scope of the agreement, and each side's rights and responsibilities. Expect sections covering key terms and definitions, how long the agreement lasts, how it can be ended, and what happens if something goes wrong. This template brings those building blocks together in a sensible order, so you can focus on the specifics rather than worrying about what to include. Open it to read the full document, then sign up to edit, negotiate, and e-sign it directly in GitLaw.