Flexible Working Request Outcome Letter (UK) (Acas)
This template provides an outcome letter for an employee's flexible working request. It offers three distinct options: accepting the request in full, accepting an alternative arrangement, or rejecting the request. The letter includes sections for detailing the decision, outlining business reasons for partial or full rejection, and providing instructions for appeal.
Flexible Working Request Outcome Letter (Template)
[date]
Dear [employee name],
I am writing to confirm our decision on the statutory flexible working request you made on [request date].
Use Option A, B, or C
Option A: if you've decided to accept the request in full
I'm pleased to confirm we can accept your request in full as follows:
If you'd like to discuss next steps or clarify any details, please contact me at [manager contact].
We will confirm any contract term changes in writing within 1 month of the new arrangement starting.
Option B: if you've decided to accept an alternative option
After reviewing your request and discussing with you on [discussion date], we can accept the following working arrangement:
If you'd like to discuss next steps or clarify any details, please contact me at [manager contact].
We will confirm any contract term changes in writing within 1 month of the new arrangement starting.
Unfortunately we could not accept your original request in full for the following business reason/reasons:
If you would like to appeal this decision, [appeal instructions].
Option C: if you've decided to not accept a request
After reviewing your request and discussing with you on [discussion date], unfortunately we cannot accept this working arrangement.
This is for the following business reason/reasons:
To help make this decision, we took into account
For example:
the steps you took to investigate whether you could accept the request
any practical aspects of the job that prevented you accepting the request
any alternative options you considered
any data you used to help make your decision – for example staffing levels or recruitment costs
any health and safety considerations related to the request
If you would like to appeal this decision, [appeal instructions].
Yours sincerely,
[signatory name]
[signatory title]
[signature date]
5.0 out of 5 on Google
Read reviewsAs seen in
England & Wales note
This version is drafted for England & Wales. Scotland and Northern Ireland differ on some points — for example notice periods and tribunal procedure. Tell GitLaw where you hire and it adjusts the draft.
Frequently asked questions
A template isn't binding on its own - like any contract, it becomes binding once it's properly completed and signed. Templates in our curated library are professionally drafted for US or UK law; review any template before you sign it.
Yes. Chat with GitLaw to edit any section, or make changes directly in the editor.
Yes, read about team plans here.
Describe what you need in the chat and GitLaw will draft it for you.
Templates in our curated library are professionally drafted for US or UK law. The wider library comes from the GitLaw community and public sources - a solid starting point, but check any template fits your situation before you rely on it.
Mostly US and UK law. Some templates use general commercial terms that work across jurisdictions, and many note which law they're written for.
It depends on the situation. Templates work well for routine business agreements. For anything involving significant money, complex IP, employment, or areas you're unsure about, it's worth getting professional advice before you sign. GitLaw provides templates and tools, not legal advice.
Open any template in GitLaw and describe the change you want in the chat — 'make clause 4 mutual' or 'add a 30-day notice period', for example. GitLaw drafts the revised language and shows it as a suggested edit. You accept, reject, or keep editing from there.
Yes. Upload a Word, PDF, or Markdown file and GitLaw will open it in the editor. You can review, edit, or chat with GitLaw about it the same way you would with any template from the library.
Trusted by thousands of businesses
From template to signed, in one place
Every template opens in an editor with an AI agent alongside it.
Open
Pick a template and open it. Nothing to download, and no credit card to start.
Free to open
Edit with AI
Describe your situation in chat and the agent adapts the wording, clause by clause.
Tracked changes you can review
Send and sign
Share it for negotiation, then collect signatures without leaving GitLaw.
eSign included
Built for your legal work, with practicing lawyers
Trained on 5.5K+ clauses and specialist areas of law. Built with a standards committee of independent lawyers.
As seen in
Start free
No sales calls, no credit card. Just chat with GitLaw.
GitLaw provides templates and tools, not legal advice. Templates are a starting point, not a substitute for advice on your situation - for anything significant, speak to a qualified lawyer.