Flexible Working Request Outcome Letter (UK) (Acas)
Updated 13 October 2025
This template provides an outcome letter for an employee's flexible working request. It offers three distinct options: accepting the request in full, accepting an alternative arrangement, or rejecting the request. The letter includes sections for detailing the decision, outlining business reasons for partial or full rejection, and providing instructions for appeal.
Flexible Working Request Outcome Letter (Template)
[date]
Dear [employee name],
I am writing to confirm our decision on the statutory flexible working request you made on [request date].
Use Option A, B, or C
Option A: if you've decided to accept the request in full
I'm pleased to confirm we can accept your request in full as follows:
If you'd like to discuss next steps or clarify any details, please contact me at [manager contact].
We will confirm any contract term changes in writing within 1 month of the new arrangement starting.
Option B: if you've decided to accept an alternative option
After reviewing your request and discussing with you on [discussion date], we can accept the following working arrangement:
If you'd like to discuss next steps or clarify any details, please contact me at [manager contact].
We will confirm any contract term changes in writing within 1 month of the new arrangement starting.
Unfortunately we could not accept your original request in full for the following business reason/reasons:
If you would like to appeal this decision, [appeal instructions].
Option C: if you've decided to not accept a request
After reviewing your request and discussing with you on [discussion date], unfortunately we cannot accept this working arrangement.
This is for the following business reason/reasons:
To help make this decision, we took into account
For example:
the steps you took to investigate whether you could accept the request
any practical aspects of the job that prevented you accepting the request
any alternative options you considered
any data you used to help make your decision – for example staffing levels or recruitment costs
any health and safety considerations related to the request
If you would like to appeal this decision, [appeal instructions].
Yours sincerely,
[signatory name]
[signatory title]
[signature date]
About this template
What is this template?
Flexible Working Request Outcome Letter (UK) (Acas) is a free, ready-to-use Employment Contracts template you can open, customize, and download on GitLaw. It gives you a professionally structured starting point, so you never have to draft from a blank page. The wording is plain and modern, organized into clear sections that are easy to read, edit, and adapt to your own situation before you share or sign it.
When should you use it?
Reach for this Employment Contracts template whenever you need a reliable agreement quickly and want to be sure the essentials are covered. It suits individuals, freelancers, startups, and established businesses alike. Instead of paying for a document drafted from scratch, you can start here, tailor the details to your arrangement, and have a polished draft ready in minutes. This version is drafted with England & Wales in mind, though you should always review the final wording against the laws that apply to you.
What's typically included?
A well-drafted Employment Contracts usually sets out the parties involved, the scope of the agreement, and each side's rights and responsibilities. Expect sections covering key terms and definitions, how long the agreement lasts, how it can be ended, and what happens if something goes wrong. This template brings those building blocks together in a sensible order, so you can focus on the specifics rather than worrying about what to include. Open it to read the full document, then sign up to edit, negotiate, and e-sign it directly in GitLaw.