Flexible Working Request Outcome Letter (UK) (Acas)
This template provides an outcome letter for an employee's flexible working request. It offers three distinct options: accepting the request in full, accepting an alternative arrangement, or rejecting the request. The letter includes sections for detailing the decision, outlining business reasons for partial or full rejection, and providing instructions for appeal.
Flexible Working Request Outcome Letter (Template)
[date]
Dear [employee name],
I am writing to confirm our decision on the statutory flexible working request you made on [request date].
Use Option A, B, or C
Option A: if you've decided to accept the request in full
I'm pleased to confirm we can accept your request in full as follows:
If you'd like to discuss next steps or clarify any details, please contact me at [manager contact].
We will confirm any contract term changes in writing within 1 month of the new arrangement starting.
Option B: if you've decided to accept an alternative option
After reviewing your request and discussing with you on [discussion date], we can accept the following working arrangement:
If you'd like to discuss next steps or clarify any details, please contact me at [manager contact].
We will confirm any contract term changes in writing within 1 month of the new arrangement starting.
Unfortunately we could not accept your original request in full for the following business reason/reasons:
If you would like to appeal this decision, [appeal instructions].
Option C: if you've decided to not accept a request
After reviewing your request and discussing with you on [discussion date], unfortunately we cannot accept this working arrangement.
This is for the following business reason/reasons:
To help make this decision, we took into account
For example:
the steps you took to investigate whether you could accept the request
any practical aspects of the job that prevented you accepting the request
any alternative options you considered
any data you used to help make your decision – for example staffing levels or recruitment costs
any health and safety considerations related to the request
If you would like to appeal this decision, [appeal instructions].
Yours sincerely,
[signatory name]
[signatory title]
[signature date]
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England & Wales note
This version is drafted for England & Wales. Scotland and Northern Ireland differ on some points — for example notice periods and tribunal procedure. Tell GitLaw where you hire and it adjusts the draft.
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