General Terms and Conditions (Products)
These Terms and Conditions govern the use of the website and the supply of products by a UK company, setting out the rights and responsibilities of the business and its customers. They explain how products may be ordered, payment terms, returns and refunds, and other key matters such as cancellations and dispute resolution.
Website Terms and Conditions
Important: This is a general template for a website for a UK business that sells physical products. It is not a substitute for legal advice and must be reviewed and adapted to reflect your business activities, risk profile, target users (B2B or B2C), and any sector‑specific regulatory requirements.
Terms and conditions are highly dependent on the specific business and products provided. Make sure to customise this template accordingly.
Last Updated: [date last updated]
Introduction
Welcome to [company name] ("we", "our", "us"). These Terms and Conditions ("Terms") govern your use of our website [website url] (the "Website") and your purchase of the Products from us.
By accessing or using our Website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website.
[company name] is a company registered in England and Wales under company number [company number], with our registered office at [company registered address].
Our VAT number is [company vat number].
Definitions
"Customer", "you", and "your" refer to the person accessing or using the Website or purchasing Products from us.
"Content" means all text, images, audio, video, and other materials on the Website.
"Order" means your request to purchase Products from us.
"Products" means the physical goods described in Section 4.1 and on the Website.
Use of the Website
3.1 Permitted Use
You may use our Website for lawful purposes only and in accordance with these Terms. You agree not to:
Use the Website in any way that violates any applicable local, national, or international law or regulation
Transmit any unsolicited or unauthorised advertising or promotional material
Attempt to gain unauthorised access to any part of the Website, server, or network
Introduce viruses, trojans, worms, or other malicious material
Collect or harvest any personally identifiable information from the Website
Reproduce, duplicate, copy, or resell any part of the Website without our express written permission
3.2 Account Registration
Include only if your website requires account registration
To access certain features of our Website, you may need to register for an account. You agree to:
Provide accurate, current, and complete information
Maintain and promptly update your account information
Keep your password secure and confidential
Notify us immediately of any unauthorised use of your account
Be responsible for all activities that occur under your account
We reserve the right to suspend or terminate your account if we suspect any breach of these Terms.
Products
4.1 Description of Products
We provide [products description] (the "Products").
We make reasonable efforts to ensure that product descriptions, specifications, and images on the Website are accurate. However, images are for illustrative purposes only and actual Products may vary slightly.
We do not warrant that descriptions, images, or other Content are accurate, complete, reliable, current, or error-free.
4.2 Availability
All Products are subject to availability.
This is a preview. The full template is free on GitLaw.
5.0 out of 5 on Google
Read reviewsAs seen in
England & Wales note
This version is drafted for England & Wales. Scotland and Northern Ireland differ on some points — for example notice periods and tribunal procedure. Tell GitLaw where you hire and it adjusts the draft.
Frequently asked questions
A template isn't binding on its own - like any contract, it becomes binding once it's properly completed and signed. Templates in our curated library are professionally drafted for US or UK law; review any template before you sign it.
Yes. Chat with GitLaw to edit any section, or make changes directly in the editor.
Yes, read about team plans here.
Describe what you need in the chat and GitLaw will draft it for you.
Templates in our curated library are professionally drafted for US or UK law. The wider library comes from the GitLaw community and public sources - a solid starting point, but check any template fits your situation before you rely on it.
Mostly US and UK law. Some templates use general commercial terms that work across jurisdictions, and many note which law they're written for.
It depends on the situation. Templates work well for routine business agreements. For anything involving significant money, complex IP, employment, or areas you're unsure about, it's worth getting professional advice before you sign. GitLaw provides templates and tools, not legal advice.
Open any template in GitLaw and describe the change you want in the chat — 'make clause 4 mutual' or 'add a 30-day notice period', for example. GitLaw drafts the revised language and shows it as a suggested edit. You accept, reject, or keep editing from there.
Yes. Upload a Word, PDF, or Markdown file and GitLaw will open it in the editor. You can review, edit, or chat with GitLaw about it the same way you would with any template from the library.
Trusted by 5,000+ businesses
From template to signed, in one place
Every template opens in an editor with an AI agent alongside it.
Open
Pick a template and open it. Nothing to download, and no credit card to start.
Free to open
Edit with AI
Describe your situation in chat and the agent adapts the wording, clause by clause.
Tracked changes you can review
Send and sign
Share it for negotiation, then collect signatures without leaving GitLaw.
eSign included
Built for your legal work,
with practicing lawyers
Trained on 5,500+ clauses and specialist areas of law. Built with a standards committee of independent lawyers.
As seen in
Ready to get started?
No sales calls, no credit card. Just chat with GitLaw.
GitLaw provides templates and tools, not legal advice. Templates are a starting point, not a substitute for advice on your situation - for anything significant, speak to a qualified lawyer.