Taxes Index (Basecamp)
This policy explains how the company collects and remits taxes, including sales tax, VAT, and GST/HST, depending on customer location and applicable laws. Customers can update billing details, provide tax exemption documentation, or contact Support for assistance with tax charges or account updates.
Taxes!
Taxes are an important part of functional society. Where our products are taxable, we collect and remit consumption tax to governments at the local, state, and/or federal levels. If your billing address is in one of the following jurisdictions, you’ll see an additional line item on your invoice for sales tax or VAT. The subscription prices on our product websites are all exclusive of sales tax and VAT.
The tax rate and rules are determined by each jurisdiction and sometimes vary by whether you are using our products for business/commercial or personal purposes. As regulations change, we will update this list.
Jurisdictions we collect and remit taxes for
Within the US
Basecamp notes one of its applications is not subject to sales tax based on the email service exception. Include a similar section if that exception, or maybe others, applies to a product/service here.
We collect sales tax from [name(s) of product(s)/service(s)] customers based in:
list applicable states
[name of product/service] is not subject to sales tax in the US because of the Internet Tax Freedom Act (ITFA). Email service falls under the definition of "Internet access" under the ITFA.
Each US state has their own sales tax exemption rules. If your organization is tax-exempt, please share your state-specific tax exemption documentation with us. Because not all US federal exemptions are recognized by each state, an IRS tax exemption letter is not enough.
Within the EU
Consumer products implicate VAT collection, while business products do not. Adjust this section accordingly to specify which products/services are subject to VAT collection.
We collect VAT on any direct-to-consumer sales to EU-based customers. Some/All of our products are consumer products. If you are a customer with a VAT identification number, let us know and we will apply a reverse charge for VAT to your invoice.
list applicable EU countries
Within Canada
We collect GST/HST (and PST where applicable) on sales to Canadian customers based in:
list applicable provinces
Updating your billing address
If you need to change your billing information because you don’t actually reside in a taxable jurisdiction, you can easily handle that within your accounts. You may need to re-enter your credit card information as part of the billing address update. Follow these links to see how to your update your credit card in:
List products/services and links to instructions
We’re here to help
Please contact our Support team if you have trouble or if:
you believe you’re being charged in error.
your organization is tax exempt or has a VAT identification number. Alongside your tax exempt certification or VAT identification number, please include your account ID or domain when you email us. Your account information can typically be found in a URL when you are in the application:
List URLs for each product/service
you have any additional questions.
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