Taxes Index (Basecamp)
Updated 20 October 2025
This policy explains how the company collects and remits taxes, including sales tax, VAT, and GST/HST, depending on customer location and applicable laws. Customers can update billing details, provide tax exemption documentation, or contact Support for assistance with tax charges or account updates.
Taxes!
Taxes are an important part of functional society. Where our products are taxable, we collect and remit consumption tax to governments at the local, state, and/or federal levels. If your billing address is in one of the following jurisdictions, you’ll see an additional line item on your invoice for sales tax or VAT. The subscription prices on our product websites are all exclusive of sales tax and VAT.
The tax rate and rules are determined by each jurisdiction and sometimes vary by whether you are using our products for business/commercial or personal purposes. As regulations change, we will update this list.
Jurisdictions we collect and remit taxes for
Within the US
Basecamp notes one of its applications is not subject to sales tax based on the email service exception. Include a similar section if that exception, or maybe others, applies to a product/service here.
We collect sales tax from [name(s) of product(s)/service(s)] customers based in:
list applicable states
[name of product/service] is not subject to sales tax in the US because of the Internet Tax Freedom Act (ITFA). Email service falls under the definition of "Internet access" under the ITFA.
Each US state has their own sales tax exemption rules. If your organization is tax-exempt, please share your state-specific tax exemption documentation with us. Because not all US federal exemptions are recognized by each state, an IRS tax exemption letter is not enough.
Within the EU
Consumer products implicate VAT collection, while business products do not. Adjust this section accordingly to specify which products/services are subject to VAT collection.
We collect VAT on any direct-to-consumer sales to EU-based customers. Some/All of our products are consumer products. If you are a customer with a VAT identification number, let us know and we will apply a reverse charge for VAT to your invoice.
list applicable EU countries
Within Canada
We collect GST/HST (and PST where applicable) on sales to Canadian customers based in:
list applicable provinces
Updating your billing address
If you need to change your billing information because you don’t actually reside in a taxable jurisdiction, you can easily handle that within your accounts. You may need to re-enter your credit card information as part of the billing address update. Follow these links to see how to your update your credit card in:
List products/services and links to instructions
We’re here to help
Please contact our Support team if you have trouble or if:
you believe you’re being charged in error.
your organization is tax exempt or has a VAT identification number. Alongside your tax exempt certification or VAT identification number, please include your account ID or domain when you email us. Your account information can typically be found in a URL when you are in the application:
List URLs for each product/service
you have any additional questions.
About this template
What is this template?
Taxes Index (Basecamp) is a free, ready-to-use Tax template you can open, customize, and download on GitLaw. It gives you a professionally structured starting point, so you never have to draft from a blank page. The wording is plain and modern, organized into clear sections that are easy to read, edit, and adapt to your own situation before you share or sign it.
When should you use it?
Reach for this Tax template whenever you need a reliable agreement quickly and want to be sure the essentials are covered. It suits individuals, freelancers, startups, and established businesses alike. Instead of paying for a document drafted from scratch, you can start here, tailor the details to your arrangement, and have a polished draft ready in minutes. This version is drafted with United States of America, European Union, and Canada in mind, though you should always review the final wording against the laws that apply to you.
What's typically included?
A well-drafted Tax usually sets out the parties involved, the scope of the agreement, and each side's rights and responsibilities. Expect sections covering key terms and definitions, how long the agreement lasts, how it can be ended, and what happens if something goes wrong. This template brings those building blocks together in a sensible order, so you can focus on the specifics rather than worrying about what to include. Open it to read the full document, then sign up to edit, negotiate, and e-sign it directly in GitLaw.