Adam Frankel
General Counsel · Technology & AI
15+ years as General Counsel to technology, cloud & AI companies
Taxes Index by Basecamp
BasecampUpdated 17 Oct 2025
This document outlines the company's policy on collecting and remitting consumption taxes, including sales tax, VAT, GST/HST, across various jurisdictions. It details which US states, EU countries, and Canadian provinces/territories are subject to these taxes for the company's products. The document also provides guidance for customers on updating billing information and claiming tax exemptions.
Taxes!
Taxes are an important part of functional society. Where our products are taxable, we collect and remit consumption tax to governments at the local, state, and/or federal levels. If your billing address is in one of the following jurisdictions, you’ll see an additional line item on your invoice for sales tax or VAT. The subscription prices on our product websites are all exclusive of sales tax and VAT.
The tax rate and rules are determined by each jurisdiction and sometimes vary by whether you are using our products for business/commercial or personal purposes. As regulations change, we will update this list.
Jurisdictions we collect and remit taxes for
Within the US
We collect sales tax from Basecamp, Highrise, Campfire, and Backpack customers based in:
Alaska (only certain jurisdictions charge sales tax)
Arizona
Chicago (Illinois)
Connecticut
District of Columbia
Hawaii
Iowa
Kentucky
Massachusetts
New Mexico
Ohio
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Washington
West Virginia
HEY is not subject to sales tax in the US because of the Internet Tax Freedom Act (ITFA). Email service falls under the definition of "Internet access" under the ITFA.
Each US state has their own sales tax exemption rules. If your organization is tax-exempt, please share your state-specific tax exemption documentation with us. Because not all US federal exemptions are recognized by each state, an IRS tax exemption letter is not enough.
Within the EU
We collect VAT on any direct-to-consumer sales to EU-based customers. Most of our applications are business products but HEY is a consumer product. If you are a HEY customer with a VAT identification number, let us know and we will apply a reverse charge for VAT to your invoice.
Austria
Belgium
Bulgaria
Croatia
Cyprus
Czechia
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Sweden
Slovakia
Slovenia
Spain
United Kingdom
Within Canada
We collect GST/HST (and PST where applicable) on sales to Canadian customers based in:
Alberta
British Columbia (+ PST)
Manitoba
New Brunswick
Newfoundland and Labrador
Northwest Territories
Nova Scotia
Nunavut
Ontario
Prince Edward Island
Quebec
Saskatchewan
Yukon
Updating your billing address
If you need to change your billing information because you don’t actually reside in a taxable jurisdiction, you can easily handle that within your accounts. You may need to re-enter your credit card information as part of the billing address update. Follow these links to see how to your update your credit card in:
For HEY, click your profile menu, select "Account Setup", then choose "Billing & Invoices".
We’re here to help
Please [contact our Support team]({{ site.email_support }}) if you have trouble or if:
you believe you’re being charged in error.
This is a preview. The full template is free on GitLaw.
Ireland note
This version is drafted for the Republic of Ireland, which is a separate legal system from Northern Ireland and the rest of the UK. Tell GitLaw where the parties are and it adjusts the draft.
Categories
Jurisdiction
Alaska (US)
Arizona (US)
Illinois (US)
Document info
HTML document. Document created on Thu Sep 11th, 2025. Last updated on Fri Oct 17th, 2025.
This document is public
Licensed under CC BY 4.0 (Attribution).
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