Taxes Index by Basecamp

Updated 17 October 2025

This document outlines the company's policy on collecting and remitting consumption taxes, including sales tax, VAT, GST/HST, across various jurisdictions. It details which US states, EU countries, and Canadian provinces/territories are subject to these taxes for the company's products. The document also provides guidance for customers on updating billing information and claiming tax exemptions.

BBasecamp

Taxes!

Taxes are an important part of functional society. Where our products are taxable, we collect and remit consumption tax to governments at the local, state, and/or federal levels. If your billing address is in one of the following jurisdictions, you’ll see an additional line item on your invoice for sales tax or VAT. The subscription prices on our product websites are all exclusive of sales tax and VAT.

The tax rate and rules are determined by each jurisdiction and sometimes vary by whether you are using our products for business/commercial or personal purposes. As regulations change, we will update this list.

Jurisdictions we collect and remit taxes for

Within the US

We collect sales tax from Basecamp, Highrise, Campfire, and Backpack customers based in:

Alaska (only certain jurisdictions charge sales tax)

Arizona

Chicago (Illinois)

Connecticut

District of Columbia

Hawaii

Iowa

Kentucky

Massachusetts

New Mexico

Ohio

Pennsylvania

Rhode Island

South Carolina

South Dakota

Tennessee

Texas

Utah

Washington

West Virginia

HEY is not subject to sales tax in the US because of the Internet Tax Freedom Act (ITFA). Email service falls under the definition of "Internet access" under the ITFA.

Each US state has their own sales tax exemption rules. If your organization is tax-exempt, please share your state-specific tax exemption documentation with us. Because not all US federal exemptions are recognized by each state, an IRS tax exemption letter is not enough.

Within the EU

We collect VAT on any direct-to-consumer sales to EU-based customers. Most of our applications are business products but HEY is a consumer product. If you are a HEY customer with a VAT identification number, let us know and we will apply a reverse charge for VAT to your invoice.

Austria

Belgium

Bulgaria

Croatia

Cyprus

Czechia

Denmark

Estonia

Finland

France

Germany

Greece

Hungary

Ireland

Italy

Latvia

Lithuania

Luxembourg

Malta

Netherlands

Poland

Portugal

Romania

Sweden

Slovakia

Slovenia

Spain

United Kingdom

Within Canada

We collect GST/HST (and PST where applicable) on sales to Canadian customers based in:

Alberta

British Columbia (+ PST)

Manitoba

New Brunswick

Newfoundland and Labrador

Northwest Territories

Nova Scotia

Nunavut

Ontario

Prince Edward Island

Quebec

Saskatchewan

Yukon

Updating your billing address

If you need to change your billing information because you don’t actually reside in a taxable jurisdiction, you can easily handle that within your accounts. You may need to re-enter your credit card information as part of the billing address update. Follow these links to see how to your update your credit card in:

For HEY, click your profile menu, select "Account Setup", then choose "Billing & Invoices".

About this template

What is this template?

Taxes Index by Basecamp is a free, ready-to-use Commercial law template you can open, customize, and download on GitLaw. It gives you a professionally structured starting point, so you never have to draft from a blank page. The wording is plain and modern, organized into clear sections that are easy to read, edit, and adapt to your own situation before you share or sign it.

When should you use it?

Reach for this Commercial law template whenever you need a reliable agreement quickly and want to be sure the essentials are covered. It suits individuals, freelancers, startups, and established businesses alike. Instead of paying for a document drafted from scratch, you can start here, tailor the details to your arrangement, and have a polished draft ready in minutes. This version is drafted with Alaska (US), Arizona (US), Illinois (US), Connecticut (US), District of Columbia (US), Hawaii (US), Iowa (US), Kentucky (US), Massachusetts (US), New Mexico (US), Ohio (US), Pennsylvania (US), Rhode Island (US), South Carolina (US), South Dakota (US), Tennessee (US), Texas (US), Utah (US), Washington (US), West Virginia (US), Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, England & Wales, Alberta (Canada), British Columbia (Canada), Manitoba (Canada), New Brunswick (Canada), Newfoundland and Labrador (Canada), Northwest Territories (Canada), Nova Scotia (Canada), Nunavut (Canada), Ontario (Canada), Prince Edward Island (Canada), Quebec (Canada), Saskatchewan (Canada), and Yukon (Canada) in mind, though you should always review the final wording against the laws that apply to you.

What's typically included?

A well-drafted Commercial law usually sets out the parties involved, the scope of the agreement, and each side's rights and responsibilities. Expect sections covering key terms and definitions, how long the agreement lasts, how it can be ended, and what happens if something goes wrong. This template brings those building blocks together in a sensible order, so you can focus on the specifics rather than worrying about what to include. Open it to read the full document, then sign up to edit, negotiate, and e-sign it directly in GitLaw.