Use Restrictions Policy (Basecamp)
Updated 20 October 2025
This document outlines the prohibited uses of 37signals' Services, detailing actions that are not allowed, such as collecting unauthorized data or interfering with security features. It clarifies that violations may lead to account cancellation. The policy also provides instructions on how to report abuse effectively.
Use Restrictions
Restricted purposes
When you use any of [name of company]’s Services, you acknowledge that you may not:
Collect or extract information and/or user data from accounts which do not belong to you.
Circumvent, disable, or otherwise interfere with security-related features of the Services.
Trick, defraud, or mislead us or other users, including but not limited to making false reports or impersonating another user.
Upload or transmit (or attempt to upload or to transmit) viruses or any type of malware, or information collection mechanism, including 1×1 pixels, web bugs, cookies, or other similar devices.
Interfere with, disrupt, or create an undue burden on the Services or the networks or the Services connected.
Harass, annoy, intimidate, or threaten others, or any of our employees engaged in providing any portion of the Services to you.
Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
Use the Services in a manner inconsistent with any applicable laws or regulations.
Accounts found to be in violation of any of the above are subject to cancellation without prior notice.
How to report abuse
Violations can be reported by emailing [email address for reporting] and should include detailed information about the account, the content or behavior you are reporting, and how you found it, including URLs or screenshots. If you need a secure file transfer, let us know and we will send you a link. We will not disclose your identity to anyone associated with the reported account. For copyright cases, please see instructions on how to notify us about infringement claims.
About this template
What is this template?
Use Restrictions Policy (Basecamp) is a free, ready-to-use Service Agreements template you can open, customize, and download on GitLaw. It gives you a professionally structured starting point, so you never have to draft from a blank page. The wording is plain and modern, organized into clear sections that are easy to read, edit, and adapt to your own situation before you share or sign it.
When should you use it?
Reach for this Service Agreements template whenever you need a reliable agreement quickly and want to be sure the essentials are covered. It suits individuals, freelancers, startups, and established businesses alike. Instead of paying for a document drafted from scratch, you can start here, tailor the details to your arrangement, and have a polished draft ready in minutes. This version is drafted with General in mind, though you should always review the final wording against the laws that apply to you.
What's typically included?
A well-drafted Service Agreements usually sets out the parties involved, the scope of the agreement, and each side's rights and responsibilities. Expect sections covering key terms and definitions, how long the agreement lasts, how it can be ended, and what happens if something goes wrong. This template brings those building blocks together in a sensible order, so you can focus on the specifics rather than worrying about what to include. Open it to read the full document, then sign up to edit, negotiate, and e-sign it directly in GitLaw.