Letter to cancel or return goods bought online, over the phone or by mail order by Citizens Advice

This letter template allows a consumer to formally cancel an order for goods purchased remotely, such as online, over the phone, or by mail order. It references the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, asserting the consumer's right to a full refund within 14 days. The template also requests the trader to arrange for the collection or return of the goods.