Citizens Advice is a UK charity network offering free, confidential guidance on legal, financial, and consumer issues. Its clear templates and advice are widely trusted by individuals and small businesses.

Citizens's public documents

Letter to complain about faulty goods bought on hire purchase by Citizens Advice
This letter is a template for a consumer to complain to a finance provider about faulty goods purchased under a hire purchase agreement. It references the Consumer Rights Act 2015, asserting the finance provider's responsibility to resolve the issue. The template requests a resolution within a specified timeframe.
Offer to non-priority creditor - letter by Citizens Advice
This letter is a template for an individual (debtor) to propose a reduced payment plan to a non-priority creditor, such as a bank. It explains the debtor's inability to maintain original payments due to financial difficulties and offers a new, affordable monthly amount. The letter also requests the creditor to freeze interest and other charges on the account.
Request to write off a debt - letter by Citizens Advice
This is a letter template designed for an individual to formally request a bank or creditor to write off a debt. It allows the debtor to explain their inability to make payments due to personal circumstances, such as long-term illness and lack of assets. The template facilitates a clear and structured request for debt forgiveness.
Letter to complain about the poor standard of a service by Citizens Advice
This template provides a formal letter for a consumer to complain to a service provider about a poor standard of service. It references the Consumer Rights Act 2015 and demands a remedy, such as repair or a refund, within a specified period before further action is considered.
Holding letter - ask creditors to hold off by Citizens Advice
This template is a holding letter for individuals who are struggling to make their monthly payments. It allows the sender to inform their creditors about their financial difficulties and request a temporary pause on collection actions, as well as a freeze on interest and charges. The letter also indicates that the sender is gathering information to propose a payment plan.
Holding letter for joint account - ask creditors to hold off by Citizens Advice
Ending a hire purchase or a conditional sale agreement - letter by Citizens Advice
This template is a formal letter for a customer to terminate a hire purchase or conditional sale agreement. It informs the finance provider of the termination, citing the Consumer Credit Act, and requests arrangements for returning the goods and a final statement of any outstanding liability.
No money to pay creditors - letter by Citizens Advice
No money to pay creditors - joint letter by Citizens Advice
This template provides a draft letter for individuals to send to a creditor when they are unable to meet their monthly payments. It explains the situation of financial hardship and requests a hold on account action, including a freeze on interest and other charges.
Offer to non-priority creditor - joint letter by Citizens Advice
This template is a joint letter from individuals to a non-priority creditor, offering a reduced payment plan due to financial hardship. It explains the debtors' circumstances, proposes a monthly payment based on their financial statement, and requests a freeze on interest and charges. This helps debtors manage their financial obligations when facing difficulties.
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