Recruitment and Hiring Policy sets out fair, merit-based recruitment, equal-opportunity principles, blind application review, background checks, confidentiality and annual policy review. Developed by the Study Academy hiring team, specialists in accredited UK workplace training and compliance.

Code of Ethics sets out mandatory principles for honesty, fairness, confidentiality, intellectual-property respect, conflict-of-interest disclosure and zero tolerance for bribery, corruption, discrimination, harassment and bullying. Developed by Study Academy, a UK-based training provider delivering accredited compliance and workplace-skills education.

Customer Care Policy outlines responsive, inclusive and solution-focused standards across all customer channels, including fair treatment, reasonable adjustments, first-contact resolution, plain British English communication and protected handling of consumer data. Developed by the Study Academy Customer Experience & Accessibility training team, specialists in accredited UK compliance education and service-quality frameworks.

This document outlines an Insider Trading Policy for organisations, prohibiting the use of non-public, price-sensitive information for personal gain. It sets out rules for dealing in securities and handling inside information, referencing the UK Market Abuse Regulation. The policy applies to all directors, officers, employees, contractors, and consultants who may have access to such information.

This Consumer Protection Policy outlines an organization's commitment to fair, transparent, and lawful business practices in the UK. It ensures that all goods, services, and digital products meet quality and safety standards, and that consumers are treated honestly and respectfully. The policy aims to build confidence among stakeholders and ensure compliance with UK consumer protection law.

This Anti-Money Laundering (AML) Policy establishes an organization's framework to prevent its products, services, and operations from being used for money laundering, terrorist financing, or other financial crimes. It ensures compliance with UK anti-money laundering and counter-terrorist financing legislation, promoting a culture of financial crime risk awareness among all staff. The policy details procedures for customer due diligence, suspicious activity reporting, and record keeping.

This document is a Supplier Self-Assessment Form designed to evaluate a supplier's social and environmental impact, as well as their alignment with the requesting company's goals and values. It covers key areas such as governance, staff care, environmental impact, and ethical business practices, serving as a tool for collaborative improvement.

This document outlines an organization's Sustainability Policy for its UK operations, aiming to embed sustainability into decision-making, minimize environmental impact, and promote responsible resource use. It details commitments to pollution prevention, waste reduction, carbon emission control, and sustainable procurement, aligning with national climate objectives and relevant UK legislation. The policy also covers roles, responsibilities, implementation procedures, and review processes.

This policy establishes an organization's framework for identifying, assessing, managing, and mitigating conduct risk. It outlines principles for ethical staff behavior and business practices to prevent poor outcomes for customers, employees, or the market. The document details roles, responsibilities, legislative frameworks, monitoring, and training requirements.

This document outlines the Customer Due Diligence (CDD) procedure, supporting an Anti-Money Laundering (AML) Policy. It details the required steps for verifying customer identity, understanding business relationships, and applying a risk-based approach to due diligence. The procedure covers standard, enhanced, and simplified due diligence measures, along with ongoing monitoring and record-keeping requirements.