Letter to ask for a refund or alternative when a package holiday is changed by Citizens Advice
This template is a letter for a consumer to send to a travel company when their package holiday has been significantly changed. It references the Package Travel and Linked Travel Arrangements Regulations 2018 to assert the consumer's right to a suitable alternative package. The letter requests the travel company to provide proposals within 14 days.
Letter to ask for a refund or alternative when a package holiday is changed
Sam Hoolin
8 Park Avenue
Arlton AL1 4CA
01632 960001
Sunny Getaways
24 Station Road
Giltham GT16 3LP
12 September 2025
Booking reference: 123456789
To whom it may concern,
Re: The Package Travel and Linked Travel Arrangements Regulations 2018
On 8 August 2022 we agreed a contract for:
Two-week adventure break in Grand Canaria
I now find the holiday has changed:
The white water rafting has been replaced by abseiling and the rock climbing has been switched to pony-trekking.
This constitutes a ’significant change' for the purposes of the Package Travel and Linked Travel Arrangements Regulations 2018. I request that you offer me a suitable alternative package.
Please contact me within 14 days with your proposals to do this.
Yours faithfully,
Sam Hoolin
5.0 out of 5 on Google
Read reviewsAs seen in
England & Wales note
This version is drafted for England & Wales. Scotland and Northern Ireland differ on some points — for example notice periods and tribunal procedure. Tell GitLaw where you hire and it adjusts the draft.
Frequently asked questions
A template isn't binding on its own - like any contract, it becomes binding once it's properly completed and signed. Templates in our curated library are professionally drafted for US or UK law; review any template before you sign it.
Yes. Chat with GitLaw to edit any section, or make changes directly in the editor.
Yes, read about team plans here.
Describe what you need in the chat and GitLaw will draft it for you.
Templates in our curated library are professionally drafted for US or UK law. The wider library comes from the GitLaw community and public sources - a solid starting point, but check any template fits your situation before you rely on it.
Mostly US and UK law. Some templates use general commercial terms that work across jurisdictions, and many note which law they're written for.
It depends on the situation. Templates work well for routine business agreements. For anything involving significant money, complex IP, employment, or areas you're unsure about, it's worth getting professional advice before you sign. GitLaw provides templates and tools, not legal advice.
Open any template in GitLaw and describe the change you want in the chat — 'make clause 4 mutual' or 'add a 30-day notice period', for example. GitLaw drafts the revised language and shows it as a suggested edit. You accept, reject, or keep editing from there.
Yes. Upload a Word, PDF, or Markdown file and GitLaw will open it in the editor. You can review, edit, or chat with GitLaw about it the same way you would with any template from the library.
Trusted by thousands of businesses
From template to signed, in one place
Every template opens in an editor with an AI agent alongside it.
Open
Pick a template and open it. Nothing to download, and no credit card to start.
Free to open
Edit with AI
Describe your situation in chat and the agent adapts the wording, clause by clause.
Tracked changes you can review
Send and sign
Share it for negotiation, then collect signatures without leaving GitLaw.
eSign included
Built for your legal work, with practicing lawyers
Trained on 5.5K+ clauses and specialist areas of law. Built with a standards committee of independent lawyers.
As seen in
Start free
No sales calls, no credit card. Just chat with GitLaw.
GitLaw provides templates and tools, not legal advice. Templates are a starting point, not a substitute for advice on your situation - for anything significant, speak to a qualified lawyer.