Letter to ask for a refund or alternative when a package holiday is changed by Citizens Advice
This template is a letter for a consumer to send to a travel company when their package holiday has been significantly changed. It references the Package Travel and Linked Travel Arrangements Regulations 2018 to assert the consumer's right to a suitable alternative package. The letter requests the travel company to provide proposals within 14 days.
Letter to ask for a refund or alternative when a package holiday is changed
Sam Hoolin
8 Park Avenue
Arlton AL1 4CA
01632 960001
Sunny Getaways
24 Station Road
Giltham GT16 3LP
12 September 2025
Booking reference: 123456789
To whom it may concern,
Re: The Package Travel and Linked Travel Arrangements Regulations 2018
On 8 August 2022 we agreed a contract for:
Two-week adventure break in Grand Canaria
I now find the holiday has changed:
The white water rafting has been replaced by abseiling and the rock climbing has been switched to pony-trekking.
This constitutes a ’significant change' for the purposes of the Package Travel and Linked Travel Arrangements Regulations 2018. I request that you offer me a suitable alternative package.
Please contact me within 14 days with your proposals to do this.
Yours faithfully,
Sam Hoolin
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England & Wales note
This version is drafted for England & Wales. Scotland and Northern Ireland differ on some points — for example notice periods and tribunal procedure. Tell GitLaw where you hire and it adjusts the draft.
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