General Terms and Conditions (Digital Services)
Updated 25 March 2026
These Terms and Conditions govern the use of the website and the provision of digital services by a UK company, setting out the rights and responsibilities of the business and its customers. They explain how the digital services may be accessed, payment terms, and other key matters such as IP and dispute resolution.
Website Terms and Conditions (Digital Services)
Important: This is a general template for a website for a UK business that provides digital products or account-based online services, such as:
SaaS platforms
AI tools
membership platforms
online learning platforms
digital tools requiring accounts
It is not a substitute for legal advice and must be reviewed and adapted to reflect your business activities, risk profile, target users (B2B or B2C), and any sector-specific regulatory requirements.
Terms and conditions are highly dependent on the specific digital services provided. Make sure to customise this template accordingly, including any required disclaimers.
Last Updated: [insert date]
Introduction
Welcome to [company name] ("we", "our", "us"). These Terms and Conditions ("Terms") govern your use of our website [website url] (the "Website") and your access to and use of the digital services we provide through the Website.
By accessing or using our Website or Digital Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Website or Digital Services.
[company name] is a company registered in England and Wales under company number [company number], with our registered office at [registered address].
Our VAT number is [vat number].
Definitions
"Account" means a user account created to access the Digital Services.
"Content" means all text, images, audio, video, software, and other materials on or generated by the Website or the Digital Services, excluding User Content.
"Customer", "you", and "your" refer to the person accessing or using the Website or the Digital Services.
"Digital Services" means the online services, software, tools, or digital content provided through the Website.
"Order" means your request to purchase access to the Digital Services.
"Subscription" means a recurring payment arrangement that provides ongoing access to the Digital Services.
"User Content" means any data, text, files, information, or other materials submitted, uploaded, or transmitted by users through the Digital Services.
Use of the Website and Digital Services
3.1 Permitted and Acceptable Use
You may use our Website and Digital Services for lawful purposes only and in accordance with these Terms. You agree not to use the Website or Digital Services in a way that:
violates any applicable law or regulation
infringes the intellectual property rights or other rights of any third party
introduces viruses, malware, or other harmful code or material
attempts to gain unauthorised access to any systems, accounts, data, or networks connected to the Website
interferes with or disrupts the operation or security of the Website or Digital Services
uses automated systems (such as bots, scrapers, or scripts) to access the Digital Services without our permission
collects or harvests personal data from the Website without our permission
copies, reproduces, resells, or commercially exploits any part of the Website or Digital Services without our consent
We reserve the right to suspend or restrict access to the Digital Services if we reasonably believe that you are using the Digital Services in breach of this section.
We may impose reasonable limits on usage of the Digital Services, including limits on API requests, AI queries, storage, or other resources. If your usage exceeds reasonable limits, we may restrict access or require you to upgrade to a different plan.
Add further provisions above where applicable, such as:
resale of accounts
using the service to build a competing product
excessive API usage
security testing without permission
3.2 Account Registration
To access certain features of the Digital Services, you may be required to create an Account. You agree to:
provide accurate and complete registration information
keep your login credentials secure and confidential
promptly update your account details if they change
notify us immediately if you suspect unauthorised use of your Account
You are responsible for all activities that occur under your Account. We reserve the right to suspend or terminate Accounts that violate these Terms.
3.3 Security and Vulnerability Reporting
If you discover a potential security vulnerability in the Digital Services, you agree to report it responsibly to us and not publicly disclose it until we have had a reasonable opportunity to investigate and address the issue.
Digital Services
4.1 Description of Digital Services
We provide [describe the digital services or software platform] (the "Digital Services").
We make reasonable efforts to ensure that descriptions of the Digital Services and related Content on the Website are accurate. However, we do not warrant that such descriptions or Content are accurate, complete, reliable, or error-free.
The Digital Services may be updated, modified, improved, or discontinued at any time.
4.2 Licence to Use Digital Services
Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Digital Services for [personal use / internal business purposes].
You may not:
copy, modify, or create derivative works from the Digital Services
reverse engineer or attempt to extract the source code of the software
resell, sublicense, or distribute access to the Digital Services
allow unauthorised users to access your Account
4.3 Availability of Digital Services
We aim to ensure that the Digital Services are available at all times. However, we do not guarantee uninterrupted or error-free access.
Access may be suspended temporarily for:
maintenance or updates
system failures
security issues
events beyond our reasonable control
We will make reasonable efforts to minimise disruption and provide advance notice of scheduled maintenance where possible.
4.4 Service Suspension
We may temporarily suspend access to the Digital Services if reasonably necessary to:
investigate suspected breaches of these Terms;
prevent harm to other users or the Digital Services;
address security vulnerabilities or technical issues; or
comply with legal or regulatory obligations.
Where reasonably practicable, we will notify you in advance of any suspension.
4.5 User Content
If the Digital Services allow you to upload, submit, or share User Content, you retain ownership of that content.
However, by submitting User Content through the Digital Services, you grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, and display that content for the purpose of operating and improving the Digital Services.
You are responsible for ensuring that your User Content:
does not violate any laws;
does not infringe the rights of any third party; and
is not unlawful, abusive, or harmful.
We reserve the right to remove or restrict access to User Content that we reasonably believe violates these Terms.
4.6 Data Ownership
You retain ownership of any data or information that you upload or submit to the Digital Services.
We will process such data in accordance with our Privacy Policy and applicable data protection laws.
You grant us a limited right to use and process your data for the purpose of:
providing the Digital Services;
maintaining system functionality and security; and
improving the Digital Services, including developing, training, and improving our AI models and systems.
Where this processing involves personal data, we rely on our legitimate interests in improving and developing our Digital Services, except where such interests are overridden by your rights and interests.
Where reasonably practicable, we will use aggregated, anonymised, or de-identified data for the purposes described above. We do not intentionally use User Content to identify you personally.
You have the right to object to the use of your personal data for these purposes at any time. You may exercise this right by contacting us or, where available, adjusting your account settings. If you object, we will stop using your personal data for these purposes unless we have compelling legitimate grounds to continue.
You acknowledge that, due to the nature of machine learning systems, it may not be possible to identify or remove specific data once it has been incorporated into trained models.
These terms are intended to comply with the UK GDPR. Make sure to check whether you have a legal basis for collecting such information and are providing the correct consent and opt-out rights.
Ordering and Payment
5.1 Pricing
All prices are displayed in GBP (£) and [vat treatment].
We reserve the right to change prices at any time. Price changes will not affect active subscriptions until the next billing cycle.
5.2 How to Order
To access the Digital Services, you must [method of accessing digital services].
5.3 Order Acceptance
Your request for access to the Digital Services constitutes an offer to purchase access from us.
We may accept or reject your Order at our discretion. A contract is formed when we confirm your Order or grant access to the Digital Services.
5.4 Payment
We accept payment by [billing method]. payments will be automatically charged [billing method]. All payments are processed securely through [payment provider].
Payment is due [payment type].
Include the next paragraph where payment is subscription based.
Subscription fees are automatically charged [subscription fee payment timing] and subscriptions shall renew automatically unless cancelled before the renewal date. We may change subscription prices with [notice period for changes to subscription prices] notice.
5.5 Failed Payments
If payment fails or is declined, we may suspend or terminate access to the Digital Services until payment is received.
Cancellation and Refunds
6.1 Consumer Cancellation Rights
If you are a consumer, you may have the right to cancel your purchase within 14 days under the Consumer Contracts Regulations 2013.
However, if you request immediate access to Digital Services and acknowledge that the service begins immediately, you may lose your right to cancel once access to the Digital Services has begun with your consent.
6.2 Subscription Cancellation
You may cancel your subscription at any time through your Account or by contacting us.
Unless otherwise stated:
cancellation will take effect at the end of the current billing period
no refunds will be provided for unused portions of a subscription period
6.3 Refunds
Where refunds are required by law or otherwise agreed, we will process them within 14 days using the same payment method used for the original transaction.
Intellectual Property Rights
All Content made available by us through the Website and Digital Services (excluding User Content) is owned by or licensed to [company name] and is protected by copyright, trademark, and other intellectual property laws.
Your use of the Digital Services does not transfer ownership of any intellectual property rights.
Limitation of Liability
8.1 What We Are Responsible For
Nothing in these Terms excludes or limits liability for:
death or personal injury caused by negligence
fraud or fraudulent misrepresentation
breach of statutory consumer rights
liability that cannot be excluded under English law
8.2 What We Are Not Responsible For
Subject to Section 8.1, we will not be liable for:
loss of profits, revenue, or business
loss of data (except to the extent caused by our failure to implement reasonable security measures)
any loss or damage resulting from unauthorised access to your Account where you have failed to keep your login credentials secure
business interruption
loss of anticipated savings
indirect or consequential loss
You are responsible for maintaining appropriate backups of your User Content. We do not guarantee that your User Content will not be lost, corrupted, or destroyed.
8.3 Maximum Liability
Subject to Section 8.1, our total liability arising from these Terms or your use of the Digital Services shall not exceed the [maximum company liability].
Local Law Compliance
The Digital Services are not designed to ensure compliance with the laws of any particular jurisdiction. You are responsible for ensuring that your use of the Digital Services and any documents generated through it comply with the laws and regulations applicable in your jurisdiction.
Third-Party Links
Our Website may contain links to third-party websites. These links are provided for your convenience only. We have no control over third-party websites and accept no responsibility for their content, privacy practices, or availability.
Privacy and Data Protection
We are committed to protecting your privacy. Please see our Privacy Policy [privacy policy link] for information about how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Cookies
Our Website uses cookies. Please see our Cookie Policy [cookie policy link] for information about what cookies we use and why.
Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Website after changes are posted constitutes acceptance of the modified Terms.
For material changes, we will [notice method for material changes] at least [notice period for material changes] before the changes take effect.
Termination
We may suspend or terminate your access to the Website or Digital Services if you breach these Terms.
Upon termination:
your right to use the Digital Services will cease
your Account may be suspended or deleted
any outstanding payments will remain payable
Force Majeure
We will not be liable for any failure or delay in performing our obligations under these Terms if such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to:
Natural disasters
Epidemic or pandemic
Terrorist attacks or civil unrest
Industrial disputes
Cyberattacks
Failure of telecommunications networks
Waiver
Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by us.
Severability
If any provision of these Terms is found to be invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
Entire Agreement
These Terms, together with our Privacy Policy [other incorporated documents], constitute the entire agreement between you and us regarding your use of the Website and the Digital Services, and supersede all prior agreements and understandings.
Assignment
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations at any time without notice to you.
Third-Party Rights
These Terms do not confer any rights on any third party under the Contracts (Rights of Third Parties) Act 1999.
Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales.
Disputes shall be subject to the jurisdiction of the courts of England and Wales, except that consumers may bring proceedings in the courts of the country in which they live.
Complaints and Dispute Resolution
If you have a complaint about the Digital Services or Website, please contact us at:
Email: [complaint contact email]
Phone: [company contact phone number]
Address: [company address for notices]
We will acknowledge your complaint within [complaint acknowledgement period] and aim to resolve it within [complaint resolution time period].
Contact Information
Company Name: [company name]
Company Number: [company number]
Registered Address: [registered address]
Email: [complaint contact email]
Phone: [company phone number]
VAT Number: [vat number]
About this template
What is this template?
General Terms and Conditions (Digital Services) is a free, ready-to-use Service Agreements template you can open, customize, and download on GitLaw. It gives you a professionally structured starting point, so you never have to draft from a blank page. The wording is plain and modern, organized into clear sections that are easy to read, edit, and adapt to your own situation before you share or sign it.
When should you use it?
Reach for this Service Agreements template whenever you need a reliable agreement quickly and want to be sure the essentials are covered. It suits individuals, freelancers, startups, and established businesses alike. Instead of paying for a document drafted from scratch, you can start here, tailor the details to your arrangement, and have a polished draft ready in minutes. This version is drafted with England & Wales in mind, though you should always review the final wording against the laws that apply to you.
What's typically included?
A well-drafted Service Agreements usually sets out the parties involved, the scope of the agreement, and each side's rights and responsibilities. Expect sections covering key terms and definitions, how long the agreement lasts, how it can be ended, and what happens if something goes wrong. This template brings those building blocks together in a sensible order, so you can focus on the specifics rather than worrying about what to include. Open it to read the full document, then sign up to edit, negotiate, and e-sign it directly in GitLaw.