General Terms and Conditions (Digital Services)

Website Terms and Conditions (Digital Services)

Last Updated: [insert date]

Introduction

Welcome to [company name] ("we", "our", "us"). These Terms and Conditions ("Terms") govern your use of our website [website url] (the "Website") and your access to and use of the digital services we provide through the Website.

By accessing or using our Website or Digital Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Website or Digital Services.

[company name] is a company registered in England and Wales under company number [company number], with our registered office at [registered address].

Our VAT number is [vat number].

Definitions

"Account" means a user account created to access the Digital Services.

"Content" means all text, images, audio, video, software, and other materials on or generated by the Website or the Digital Services, excluding User Content.

"Customer", "you", and "your" refer to the person accessing or using the Website or the Digital Services.

"Digital Services" means the online services, software, tools, or digital content provided through the Website.

"Order" means your request to purchase access to the Digital Services.

"Subscription" means a recurring payment arrangement that provides ongoing access to the Digital Services.

"User Content" means any data, text, files, information, or other materials submitted, uploaded, or transmitted by users through the Digital Services.

Use of the Website and Digital Services

3.1 Permitted and Acceptable Use

You may use our Website and Digital Services for lawful purposes only and in accordance with these Terms. You agree not to use the Website or Digital Services in a way that:

violates any applicable law or regulation

infringes the intellectual property rights or other rights of any third party

introduces viruses, malware, or other harmful code or material

attempts to gain unauthorised access to any systems, accounts, data, or networks connected to the Website

interferes with or disrupts the operation or security of the Website or Digital Services

uses automated systems (such as bots, scrapers, or scripts) to access the Digital Services without our permission

collects or harvests personal data from the Website without our permission

copies, reproduces, resells, or commercially exploits any part of the Website or Digital Services without our consent

We reserve the right to suspend or restrict access to the Digital Services if we reasonably believe that you are using the Digital Services in breach of this section.

We may impose reasonable limits on usage of the Digital Services, including limits on API requests, AI queries, storage, or other resources. If your usage exceeds reasonable limits, we may restrict access or require you to upgrade to a different plan.

3.2 Account Registration

To access certain features of the Digital Services, you may be required to create an Account. You agree to:

provide accurate and complete registration information

keep your login credentials secure and confidential

promptly update your account details if they change

notify us immediately if you suspect unauthorised use of your Account

You are responsible for all activities that occur under your Account. We reserve the right to suspend or terminate Accounts that violate these Terms.

3.3 Security and Vulnerability Reporting

If you discover a potential security vulnerability in the Digital Services, you agree to report it responsibly to us and not publicly disclose it until we have had a reasonable opportunity to investigate and address the issue.

Digital Services

4.1 Description of Digital Services

We provide [describe the digital services or software platform] (the "Digital Services").

We make reasonable efforts to ensure that descriptions of the Digital Services and related Content on the Website are accurate. However, we do not warrant that such descriptions or Content are accurate, complete, reliable, or error-free.

The Digital Services may be updated, modified, improved, or discontinued at any time.

4.2 Licence to Use Digital Services

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Digital Services for [personal use / internal business purposes].

You may not:

copy, modify, or create derivative works from the Digital Services

reverse engineer or attempt to extract the source code of the software

resell, sublicense, or distribute access to the Digital Services

allow unauthorised users to access your Account

4.3 Availability of Digital Services

We aim to ensure that the Digital Services are available at all times. However, we do not guarantee uninterrupted or error-free access.

Access may be suspended temporarily for:

maintenance or updates

system failures

security issues

events beyond our reasonable control

We will make reasonable efforts to minimise disruption and provide advance notice of scheduled maintenance where possible.

4.4 Service Suspension

We may temporarily suspend access to the Digital Services if reasonably necessary to:

investigate suspected breaches of these Terms;

prevent harm to other users or the Digital Services;

address security vulnerabilities or technical issues; or

comply with legal or regulatory obligations.

Where reasonably practicable, we will notify you in advance of any suspension.

4.5 User Content

If the Digital Services allow you to upload, submit, or share User Content, you retain ownership of that content.

However, by submitting User Content through the Digital Services, you grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, and display that content for the purpose of operating and improving the Digital Services.

You are responsible for ensuring that your User Content:

does not violate any laws;

does not infringe the rights of any third party; and

is not unlawful, abusive, or harmful.

We reserve the right to remove or restrict access to User Content that we reasonably believe violates these Terms.

4.6 Data Ownership

You retain ownership of any data or information that you upload or submit to the Digital Services.

We will process such data in accordance with our Privacy Policy and applicable data protection laws.

You grant us a limited right to use and process your data for the purpose of:

providing the Digital Services;

maintaining system functionality and security; and

improving the Digital Services, including developing, training, and improving our AI models and systems.

Where this processing involves personal data, we rely on our legitimate interests in improving and developing our Digital Services, except where such interests are overridden by your rights and interests.

Where reasonably practicable, we will use aggregated, anonymised, or de-identified data for the purposes described above. We do not intentionally use User Content to identify you personally.

You have the right to object to the use of your personal data for these purposes at any time. You may exercise this right by contacting us or, where available, adjusting your account settings. If you object, we will stop using your personal data for these purposes unless we have compelling legitimate grounds to continue.

You acknowledge that, due to the nature of machine learning systems, it may not be possible to identify or remove specific data once it has been incorporated into trained models.

Ordering and Payment

5.1 Pricing

All prices are displayed in GBP (£) and [vat treatment].

We reserve the right to change prices at any time. Price changes will not affect active subscriptions until the next billing cycle.

5.2 How to Order

To access the Digital Services, you must [method of accessing digital services].

5.3 Order Acceptance

Your request for access to the Digital Services constitutes an offer to purchase access from us.

We may accept or reject your Order at our discretion. A contract is formed when we confirm your Order or grant access to the Digital Services.

5.4 Payment

We accept payment by [billing method]. payments will be automatically charged [billing method]. All payments are processed securely through [payment provider].

Payment is due [payment type].

Subscription fees are automatically charged [subscription fee payment timing] and subscriptions shall renew automatically unless cancelled before the renewal date. We may change subscription prices with [notice period for changes to subscription prices] notice.

5.5 Failed Payments

If payment fails or is declined, we may suspend or terminate access to the Digital Services until payment is received.

Cancellation and Refunds

6.1 Consumer Cancellation Rights

If you are a consumer, you may have the right to cancel your purchase within 14 days under the Consumer Contracts Regulations 2013.

However, if you request immediate access to Digital Services and acknowledge that the service begins immediately, you may lose your right to cancel once access to the Digital Services has begun with your consent.

6.2 Subscription Cancellation

You may cancel your subscription at any time through your Account or by contacting us.

Unless otherwise stated:

cancellation will take effect at the end of the current billing period

no refunds will be provided for unused portions of a subscription period

6.3 Refunds

Where refunds are required by law or otherwise agreed, we will process them within 14 days using the same payment method used for the original transaction.

Intellectual Property Rights

All Content made available by us through the Website and Digital Services (excluding User Content) is owned by or licensed to [company name] and is protected by copyright, trademark, and other intellectual property laws.

Your use of the Digital Services does not transfer ownership of any intellectual property rights.

Limitation of Liability

8.1 What We Are Responsible For

Nothing in these Terms excludes or limits liability for:

death or personal injury caused by negligence

fraud or fraudulent misrepresentation

breach of statutory consumer rights

liability that cannot be excluded under English law

8.2 What We Are Not Responsible For

Subject to Section 8.1, we will not be liable for:

loss of profits, revenue, or business

loss of data (except to the extent caused by our failure to implement reasonable security measures)

any loss or damage resulting from unauthorised access to your Account where you have failed to keep your login credentials secure

business interruption

loss of anticipated savings

indirect or consequential loss

You are responsible for maintaining appropriate backups of your User Content. We do not guarantee that your User Content will not be lost, corrupted, or destroyed.

8.3 Maximum Liability

Subject to Section 8.1, our total liability arising from these Terms or your use of the Digital Services shall not exceed the [maximum company liability].

Local Law Compliance

The Digital Services are not designed to ensure compliance with the laws of any particular jurisdiction. You are responsible for ensuring that your use of the Digital Services and any documents generated through it comply with the laws and regulations applicable in your jurisdiction.

Third-Party Links

Our Website may contain links to third-party websites. These links are provided for your convenience only. We have no control over third-party websites and accept no responsibility for their content, privacy practices, or availability.

Privacy and Data Protection

We are committed to protecting your privacy. Please see our Privacy Policy [privacy policy link] for information about how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Cookies

Our Website uses cookies. Please see our Cookie Policy [cookie policy link] for information about what cookies we use and why.

Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Website after changes are posted constitutes acceptance of the modified Terms.

For material changes, we will [notice method for material changes] at least [notice period for material changes] before the changes take effect.

Termination

We may suspend or terminate your access to the Website or Digital Services if you breach these Terms.

Upon termination:

your right to use the Digital Services will cease

your Account may be suspended or deleted

any outstanding payments will remain payable

Force Majeure

We will not be liable for any failure or delay in performing our obligations under these Terms if such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to:

Natural disasters

Epidemic or pandemic

Terrorist attacks or civil unrest

Industrial disputes

Cyberattacks

Failure of telecommunications networks

Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by us.

Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy [other incorporated documents], constitute the entire agreement between you and us regarding your use of the Website and the Digital Services, and supersede all prior agreements and understandings.

Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations at any time without notice to you.

Third-Party Rights

These Terms do not confer any rights on any third party under the Contracts (Rights of Third Parties) Act 1999.

Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

Disputes shall be subject to the jurisdiction of the courts of England and Wales, except that consumers may bring proceedings in the courts of the country in which they live.

Complaints and Dispute Resolution

If you have a complaint about the Digital Services or Website, please contact us at:

Email: [complaint contact email]

Phone: [company contact phone number]

Address: [company address for notices]

We will acknowledge your complaint within [complaint acknowledgement period] and aim to resolve it within [complaint resolution time period].

Contact Information

Company Name: [company name]

Company Number: [company number]

Registered Address: [registered address]

Email: [complaint contact email]

Phone: [company phone number]

VAT Number: [vat number]