Letter to complain about faulty goods bought on hire purchase by Citizens Advice
Updated 3 November 2025
The Citizens Advice template letter to complain about faulty goods bought on hire purchase helps consumers request a repair or replacement when a trader fails to provide goods that work as expected. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.
Letter to complain about faulty goods bought on hire purchase
[sender name]
[sender address line 1]
[sender address line 2]
[recipient name]
[recipient address line 1]
[recipient address line 2]
[letter date]
To whom it may concern,
Account number: [account number]
Consumer Rights Act 2015
On [agreement date] I entered into a Hire Purchase agreement with you for [goods description] from [retailer name].
I now have a problem with the goods:
[describe the problem with the goods]
I understand that under the above legislation, it is your responsibility to resolve the matter and would therefore ask that this is done within the next [number of days] days.
Yours faithfully,
[sender name]
About this template
What is this template?
Letter to complain about faulty goods bought on hire purchase by Citizens Advice is a free, ready-to-use Consumer law template you can open, customize, and download on GitLaw. It gives you a professionally structured starting point, so you never have to draft from a blank page. The wording is plain and modern, organized into clear sections that are easy to read, edit, and adapt to your own situation before you share or sign it.
When should you use it?
Reach for this Consumer law template whenever you need a reliable agreement quickly and want to be sure the essentials are covered. It suits individuals, freelancers, startups, and established businesses alike. Instead of paying for a document drafted from scratch, you can start here, tailor the details to your arrangement, and have a polished draft ready in minutes. This version is drafted with England & Wales in mind, though you should always review the final wording against the laws that apply to you.
What's typically included?
A well-drafted Consumer law usually sets out the parties involved, the scope of the agreement, and each side's rights and responsibilities. Expect sections covering key terms and definitions, how long the agreement lasts, how it can be ended, and what happens if something goes wrong. This template brings those building blocks together in a sensible order, so you can focus on the specifics rather than worrying about what to include. Open it to read the full document, then sign up to edit, negotiate, and e-sign it directly in GitLaw.