Other Site Policies Github Account Recovery Policy (GitHub)
Updated 13 October 2025
The GitHub Account Recovery Policy outlines the strict procedures for regaining access to GitHub accounts, making clear that recovery is only possible through predefined automated methods and not via support intervention. It is an official GitHub policy, designed to protect users against unauthorized access and social engineering, and can be fully trusted as authoritative.
[company name] Account Recovery Policy
[company name] provides a number of account recovery methods including an automated recovery process if you have lost access to your [company website] account. If you cannot use any of the provided recovery methods, you have permanently lost access to your account.
You can, however, unlink email addresses from a locked account in order to create a new account or use the email on another existing account.
Can I open a support ticket to recover my account?
For security reasons, [company name] Support will not restore access to accounts with two-factor authentication enabled if you lose your two-factor authentication credentials or lose access to your account recovery methods. You must use existing account recovery methods.
[company name] does not support any other means of account recovery, including social or ID verification, by members of [company name]’s staff. This policy is in place to protect your account from unauthorized access through social engineering.
How can I retrieve my email from a locked account?
See [help article link].
How can I remove a payment method from a locked account?
Please contact Support [contact page/link] to request removal of a payment method from a locked out account. Remember, [company name] Support will not restore your account if you lose access to your account recovery methods.
Can I recover the contents of a user or organization account I lost access to?
If you have lost access to a user account, you may clone or fork any content that is public.
If you have lost access to an organization account, you may clone or fork any content that is public and you may be able to request that remaining members of the organization clone or fork any private content.
[company name] Support will not recover the contents of a user or organization account that is locked.
About this template
What is this template?
Other Site Policies Github Account Recovery Policy (GitHub) is a free, ready-to-use Cybersecurity template you can open, customize, and download on GitLaw. It gives you a professionally structured starting point, so you never have to draft from a blank page. The wording is plain and modern, organized into clear sections that are easy to read, edit, and adapt to your own situation before you share or sign it.
When should you use it?
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What's typically included?
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