Service Level Agreement by Common Paper

Common PaperUpdated 17 Oct 2025

This document is a comprehensive Cloud Service Agreement template, comprising an Order Form, Key Terms, and detailed Standard Terms, along with a Service Level Agreement. It outlines the terms for a customer's access and use of a provider's cloud service, covering aspects like subscription details, payment, data privacy, security, liability, and support. The template is designed to be customized with specific business and legal terms.

Cloud Service Agreement

Order Form

The key business terms of this Order Form are as follows:

This is a preview. The full template is free on GitLaw.

5.0 out of 5 on Google

Read reviews

As seen in

Law360
Artificial Lawyer
Insider
Axios Pro
San Francisco Business Times
Built In
Startups Magazine
Business Reporter
Tech.eu
Jurisdiction
Jurisdictions aren't set for this document
Document info
HTML document. Document created on Wed Sep 10th, 2025. Last updated on Fri Oct 17th, 2025.
This document is public
Licensed under CC BY 4.0 (Attribution).
Come to agreements faster
Write, review, negotiate, and manage legal contracts
Related documents
FeaturedUS
Cloud Service Agreement by Common Paper
This template establishes terms for providing and accessing software-as-a-service, incorporating an order form, framework terms, and a service level agreement. It includes specific sections for machine learning data usage, variable liability caps, and uptime commitments with corresponding service credits.
Updated 13 Aug 2026
US
Firefox Relay Privacy Notice by Mozilla
This privacy notice outlines how an email alias service handles user data, including the processing of email messages and account information. It details data collection for Firefox Accounts, interaction logs, and technical device data while clarifying that email content is not read or stored.
Updated 13 Aug 2026
Denmark
Privacy Policy (Denmark) by Seedsummit
This internal data protection policy establishes how a company manages personal information in compliance with the EU General Data Protection Regulation. It defines processing principles such as data minimization and storage limitation, and outlines the responsibilities of a designated IT systems administrator in Denmark.
Updated 13 Aug 2026
US
Websites, Communications & Cookies Privacy Notice by Mozilla
This privacy notice outlines how a company handles information collected through its websites, mobile apps, and digital communications. It covers data collection for job applications, contributor profiles, and payment processing while explaining the use of cookies and tracking tools.
Updated 13 Aug 2026
US
VPN Privacy Notice by Mozilla
This privacy notice explains how a VPN service handles user data, encryption, and third-party sharing. It details the collection of account info, approximate location via IP address, and limited billing details from providers like Stripe or Apple.
Updated 13 Aug 2026
Business Development Agreement
This agreement establishes a professional relationship where one party provides specialized business development and tender advisory services to another. It includes specific provisions for a success-based commission calculated as a percentage of contract value if a bid is awarded.
Updated 13 Aug 2026

Frequently asked questions

A template isn't binding on its own - like any contract, it becomes binding once it's properly completed and signed. Templates in our curated library are professionally drafted for US or UK law; review any template before you sign it.

Yes. Chat with GitLaw to edit any section, or make changes directly in the editor.

Yes, read about team plans here.

Describe what you need in the chat and GitLaw will draft it for you.

Templates in our curated library are professionally drafted for US or UK law. The wider library comes from the GitLaw community and public sources - a solid starting point, but check any template fits your situation before you rely on it.

Mostly US and UK law. Some templates use general commercial terms that work across jurisdictions, and many note which law they're written for.

It depends on the situation. Templates work well for routine business agreements. For anything involving significant money, complex IP, employment, or areas you're unsure about, it's worth getting professional advice before you sign. GitLaw provides templates and tools, not legal advice.

Open any template in GitLaw and describe the change you want in the chat — 'make clause 4 mutual' or 'add a 30-day notice period', for example. GitLaw drafts the revised language and shows it as a suggested edit. You accept, reject, or keep editing from there.

Yes. Upload a Word, PDF, or Markdown file and GitLaw will open it in the editor. You can review, edit, or chat with GitLaw about it the same way you would with any template from the library.

Trusted by 5,000+ businesses

Nexus logoMlabs logoTechstars logo

From template to signed, in one place

Every template opens in an editor with an AI agent alongside it.

1

Open

Pick a template and open it. Nothing to download, and no credit card to start.

Free to open

2

Edit with AI

Describe your situation in chat and the agent adapts the wording, clause by clause.

Tracked changes you can review

3

Send and sign

Share it for negotiation, then collect signatures without leaving GitLaw.

eSign included

Built for your legal work,
with practicing lawyers

Trained on 5,500+ clauses and specialist areas of law. Built with a standards committee of independent lawyers.

As seen in

Law360
Artificial Lawyer
Insider
Axios Pro
San Francisco Business Times
Built In
Startups Magazine
Business Reporter
Tech.eu

Ready to get started?

No sales calls, no credit card. Just chat with GitLaw.

GitLaw provides templates and tools, not legal advice. Templates are a starting point, not a substitute for advice on your situation - for anything significant, speak to a qualified lawyer.