Adam Frankel
General Counsel · Technology & AI
15+ years as General Counsel to technology, cloud & AI companies
Free Service Level Agreement Templates
Service Level Agreements: 26 free templates to browse without an account, then edit with an AI agent and e-sign in GitLaw.
These documents define performance standards and uptime guarantees for software and cloud platforms, including Service Level Agreements for software uptime and credit compensation. They specify response times and availability thresholds across the United States of America, England & Wales, and international jurisdictions. Hardware maintenance and professional consulting services fall under different service categories rather than these uptime-focused agreements.
- 26 templates
- Free to edit with AI
- No account needed to browse
- Cloud Service Order Form - for Cloud Service Agreement & SLA - Standard by Common Paper
- Service Level Agreement (SLA) - Standard by Common Paper
- Cloud Service Order Form - for Cloud Service Agreement & SLA - Standard by Common Paper
- Service Level Agreement (SLA) - Standard by Common Paper
- Service Level Agreement (SLA) - Standard by Common Paper
26 Service Level Agreements contracts
Community library
Everything else in this category, uploaded by the GitLaw community. Read any of it free - check it fits your situation before you rely on it.
FeaturedUS
Service Level Agreement by Common Paper
This template establishes terms for providing cloud services and sets performance standards through a Service Level Agreement. It defines access rights for users, specifies payment procedures for subscription periods, and outlines remedies for service downtime or slow support responses.
Updated 13 Aug 2026
FeaturedUS
Cloud Service Agreement by Common Paper
This template establishes terms for providing and accessing software-as-a-service, incorporating an order form, framework terms, and a service level agreement. It includes specific sections for machine learning data usage, variable liability caps, and uptime commitments with corresponding service credits.
Updated 13 Aug 2026
General
Service Level Agreement (SLA) (Basecamp)
This document establishes a performance guarantee for software uptime, ensuring high availability for users of a specific service. It provides for automatic account credits if service availability falls below a defined percentage, calculated as ten times the hourly rate for downtime exceeding five minutes.
Updated 13 Aug 2026
Service Level Agreement (SLA) for Cloud Services
This template establishes performance standards and uptime guarantees for cloud-based software services. It outlines how to calculate service credits if the provider fails to meet the 99.9% Target Availability and grants termination rights for persistent performance failures.
Updated 13 Aug 2026
Consulting Agreement (Canada) by OLL
This template establishes a professional engagement between a business and a consultant for advisory, analytical, or strategic expertise in Canadian common-law jurisdictions. It explicitly distinguishes the relationship from employment to manage tax and liability risks under Canada Revenue Agency standards. It includes structured schedules for defining specific services and choosing between retainer, time-and-materials, or fixed-price payment models.
Updated 17 Aug 2026
California (US)
Firefox Reality - About Your Rights by Mozilla
This document outlines the terms and conditions for using Firefox Reality, an open-source software, including your rights under the Mozilla Public License 2.0. It details the use of web-based information services, disclaimers, liability limitations, and references to the associated Privacy Policy. The terms are governed by the laws of California, USA.
Updated 9 Dec 2025
Service Level Agreement (SLA) - Standard by Common Paper
This Service Level Agreement (SLA) outlines the performance standards for a Cloud Service, focusing on uptime and response times. It details how availability and response times are calculated, and specifies the remedies available to the Customer, such as service credits and termination rights, if the Provider fails to meet the agreed-upon targets. Key terms like "Available Minutes" and "Downtime Minutes" are also defined.
Updated 17 Oct 2025
Service Level Agreement by Common Paper
This document is a comprehensive Cloud Service Agreement template, comprising an Order Form, Key Terms, and detailed Standard Terms, along with a Service Level Agreement. It outlines the terms for a customer's access and use of a provider's cloud service, covering aspects like subscription details, payment, data privacy, security, liability, and support. The template is designed to be customized with specific business and legal terms.
Updated 17 Oct 2025
Service Level Agreement (SLA) - Standard by Common Paper
This Service Level Agreement (SLA) template outlines the performance standards for a cloud service, focusing on uptime and response times. It details how these metrics are calculated and specifies the remedies available to the Customer, such as service credits or termination rights, if the Provider fails to meet the agreed-upon targets.
Updated 17 Oct 2025
12. Content Removal Policies - GitHub Private Information Removal Policy
This document outlines GitHub's policy and process for removing private information from its platform. It details what constitutes "private information" for removal requests, focusing on high-risk content like exposed access credentials that pose a specific security threat. The policy also explains the steps involved in submitting and processing a removal request, including GitHub's interaction with the content poster and the complainant.
Updated 17 Oct 2025
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Templates in our curated library are professionally drafted for US or UK law. The wider library comes from the GitLaw community and public sources - a solid starting point, but check any template fits your situation before you rely on it.
Mostly US and UK law. Some templates use general commercial terms that work across jurisdictions, and many note which law they're written for.
It depends on the situation. Templates work well for routine business agreements. For anything involving significant money, complex IP, employment, or areas you're unsure about, it's worth getting professional advice before you sign. GitLaw provides templates and tools, not legal advice.
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Adam Frankel
General Counsel · Technology & AI
15+ years as General Counsel to technology, cloud & AI companies
Juliana Calil
Principal Counsel · Technology & Entertainment
20+ years in-house at Google, Intel, Disney and Looker
Adam Wardel
General Counsel, Data Privacy Officer & AI Advisor
12+ years leading legal & privacy for SaaS and AI companies
John Hoffman
Associate Director, Corporate Counsel · Life Sciences & Technology
20+ years in corporate counsel, incl. senior counsel at Certara
Richard Nohe
General Counsel · Telecom, Cloud & Data Centers
20+ years in-house, regional General Counsel at BT across 30+ countries
Joe Al-Khayat
General Counsel · Technology & High-Growth Companies
Cross-jurisdictional M&A and SaaS contracting across the UK, US & Australia
Joshua Woo
Technology, AI & Privacy Counsel · APAC
Former Goldman Sachs Executive Director for AI, cybersecurity & privacy in APAC
Sahil Verma
International Business & Investment Lawyer
13+ years in business law, investment law & dispute resolution
Matthew Willis
CRO & General Counsel · SaaS
Former President of the ACC's 2,200-attorney Chicago Chapter · JD + Kellogg MBA
Mayowa Ogunrinola
Legal Consultant · Fintech & AI Compliance
Regulatory strategy, AI governance & data protection for fintech and AI
Steven J. Shanker
Partner and Chair of Corporate and Employment Law
25+ years as a corporate & employment attorney in New York
Rebecca Babbage
Legal Counsel · Financial Services, Corporate & Governance
UK-qualified solicitor working in-house with regulated entities in financial services
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