Terms of Service for Hubs by Mozilla

MozillaUpdated 9 Dec 2025

This document outlines the Terms of Service for Hubs, a paid subscription service offered by Mozilla for creating and managing real-time communication platforms in virtual and augmented reality. It details the subscriber's rights and responsibilities, including payment terms, cancellation procedures, content usage and licensing, privacy obligations, and conditions for using the service.

Other names:Terms & ConditionsT&CsTerms of UseUser Agreement

Terms of Service for Hubs

Version 1.3, effective November 1, 2023

Hubs (the “Service”) is a new, preview service that allows you to set up and manage your own set of real-time communications platforms for virtual reality, augmented reality, desktop, laptop, or mobile. It is available as a paid subscription service.

These Terms of Service explain your rights and responsibilities when you use Hubs. By purchasing and using Hubs, you assure Mozilla that you have read these terms and agree to them. If you agree to these terms on behalf of an entity, such as your employer, you represent that you are authorized to and intend to bind that entity. The legacy version of Hubs is currently still available and is governed by these Terms of Service with the exception of Section 1 for Subscribing to Hubs.

Subscribing to Hubs

You’ll Need A Mozilla Account

A Mozilla account is required to use the Service. To create a Mozilla account, you will also need to agree to the Terms of Service and Privacy Notice for your Mozilla account.

Your Payment

Payment: We offer the Service as an automatically renewing subscription service. When you sign up, you authorize us to charge the payment method you provide for the subscription fees for the first term of the Service. Your plan renews automatically at the end of each term, and you authorize us to charge the subscription fees each term. If you stop paying, we will immediately suspend your account, and we may delete it after 2 months of not paying.

30-Day Refund Policy: The first time you subscribe to the Service through Mozilla’s website, if you cancel your account within the first 30 days, you may request a refund and Mozilla will refund your first subscription term. This offer only applies the first time you subscribe. This is in addition to any rights you may have under your country’s consumer laws.

You May Cancel Your Subscription at Any Time

Cancellation: You may cancel your subscription to the Service at any time by deactivating your account and canceling your subscription. You can do this by clicking the “Cancel Subscription” link in any email that we send you about the Service or by going to the Subscriptions & Payments section of your Mozilla account and clicking “Cancel.” If you choose to cancel, auto-renewal will stop, we will not charge you for any future payment periods, and you will lose access to the Services at the end of the current billing cycle.

Communications and Content

Hubs allows your users to send information (such as audio, video, text, images, 3D models, and scenes) to other users.

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Document info
HTML document. Document created on Tue Nov 4th, 2025. Last updated on Tue Dec 9th, 2025.
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Licensed under CC BY 4.0 (Attribution).
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