Adam Frankel
General Counsel · Technology & AI
15+ years as General Counsel to technology, cloud & AI companies
Letter for repaying debt to your energy supplier by Citizens Advice
Open Legal LibraryUpdated 3 Nov 2025
The Citizens Advice template letter to request a reduced weekly debt repayment rate with an energy supplier helps consumers negotiate a more affordable plan based on their personal circumstances. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.
Letter to reduce weekly debt repayment rate with energy supplier
[debtor name]
[debtor address line 1]
[debtor address line 2]
[debtor email]
[debtor phone]
[supplier name]
[supplier address line 1]
[supplier address line 2]
[letter date]
Type of supply: [type of supply]
Account number: [account number]
Reference number: [reference number]
To whom it may concern,
Re: Debt repayment agreement with [supplier name]
I am writing due to concerns about my weekly repayment rate.
I understand that I owe [outstanding debt amount] to you.
The current weekly repayment rate of [current weekly repayment rate] is difficult for me to meet, and I would like to negotiate a more affordable rate.
Ofgem the energy regulator requires energy suppliers to consider customer circumstances and ability to pay when agreeing to a debt repayment plan. Please consider my situation:
I have a 2-year-old disabled son, and I am a single parent who has recently separated from my partner.
I would prefer if I could repay this debt at a weekly rate of [proposed weekly repayment rate].
Please respond to this letter confirming my new repayment rate, including any other information you feel would be relevant or helpful to me, such as trust fund or energy efficiency information.
Please reply in writing within [number of days] working days.
Thank you.
Yours faithfully,
[debtor name]
About this template
What is this template?
This is a formal request for a supplier to review a customer's ability to pay and adjust weekly deductions. It contains specific fields for the outstanding debt amount, current weekly rate, and a proposed new rate. It is not a debt waiver or a formal insolvency filing.
When should you use it?
Use this when your current energy debt repayments are causing financial hardship and you need to propose a lower specific weekly figure. Use a formal complaint letter instead if the energy supplier has already refused to negotiate or has ignored your initial contact.
Who it's for
- a UK utility customer seeking to negotiate a more affordable debt repayment schedule
- an energy consumer needing to cite Ofgem's requirement for suppliers to consider ability to pay
- individuals with specific personal circumstances such as disability or single parenthood impacting their finances
How long it runs and how it's signed
How long
Used once
Signed by
debtor
Witness
Not required
Notarisation
Not required
Law it's drafted under
Refers to
Ofgem
England & Wales note
This version is drafted for England & Wales. Scotland and Northern Ireland differ on some points — for example notice periods and tribunal procedure. Tell GitLaw where you hire and it adjusts the draft.
Categories
Jurisdiction
England & Wales
Document info
HTML document. Document created on Fri Sep 26th, 2025. Last updated on Mon Nov 3rd, 2025.
This document is public
Licensed under Proprietary / All Rights Reserved.
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