Letter to say you received goods or services you didn't ask for by Citizens Advice
The Citizens Advice template letter to say you received goods or services you didn’t ask for lets consumers refuse unsolicited items and set a deadline for collection at the trader’s expense. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.
Letter to say you received goods or services you didnt ask for
[sender name]
[sender street address]
[sender city postal]
[sender phone]
[sender email]
[recipient name]
[recipient street address]
[recipient city postal]
[letter date]
To whom it may concern,
Re: Consumer Protection from Unfair Trading Regulations 2008
On [received date] I received from you:
[goods description]
I would like to make it clear to you that I did not order these goods and they are therefore unsolicited.
I will make the goods available for you to collect at your expense in the next [number of days] days, but after this time I will treat the goods as my own.
Please contact me to arrange collection.
Yours faithfully,
[sender name]
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England & Wales note
This version is drafted for England & Wales. Scotland and Northern Ireland differ on some points — for example notice periods and tribunal procedure. Tell GitLaw where you hire and it adjusts the draft.
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