Letter to say you received goods or services you didn't ask for by Citizens Advice
Updated 3 November 2025
The Citizens Advice template letter to say you received goods or services you didn’t ask for lets consumers refuse unsolicited items and set a deadline for collection at the trader’s expense. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.
Letter to say you received goods or services you didnt ask for
[sender name]
[sender street address]
[sender city postal]
[sender phone]
[sender email]
[recipient name]
[recipient street address]
[recipient city postal]
[letter date]
To whom it may concern,
Re: Consumer Protection from Unfair Trading Regulations 2008
On [received date] I received from you:
[goods description]
I would like to make it clear to you that I did not order these goods and they are therefore unsolicited.
I will make the goods available for you to collect at your expense in the next [number of days] days, but after this time I will treat the goods as my own.
Please contact me to arrange collection.
Yours faithfully,
[sender name]
About this template
What is this template?
Letter to say you received goods or services you didn't ask for by Citizens Advice is a free, ready-to-use Consumer law template you can open, customize, and download on GitLaw. It gives you a professionally structured starting point, so you never have to draft from a blank page. The wording is plain and modern, organized into clear sections that are easy to read, edit, and adapt to your own situation before you share or sign it.
When should you use it?
Reach for this Consumer law template whenever you need a reliable agreement quickly and want to be sure the essentials are covered. It suits individuals, freelancers, startups, and established businesses alike. Instead of paying for a document drafted from scratch, you can start here, tailor the details to your arrangement, and have a polished draft ready in minutes. This version is drafted with England & Wales in mind, though you should always review the final wording against the laws that apply to you.
What's typically included?
A well-drafted Consumer law usually sets out the parties involved, the scope of the agreement, and each side's rights and responsibilities. Expect sections covering key terms and definitions, how long the agreement lasts, how it can be ended, and what happens if something goes wrong. This template brings those building blocks together in a sensible order, so you can focus on the specifics rather than worrying about what to include. Open it to read the full document, then sign up to edit, negotiate, and e-sign it directly in GitLaw.