Letter for repaying debt to your energy supplier by Citizens Advice
This document is a template letter for a customer to send to their energy supplier to negotiate a more affordable debt repayment rate. It allows the customer to outline their personal circumstances, such as having a disabled child and being a single parent, to support their request for a reduced weekly payment. The letter references the energy regulator's requirement for suppliers to consider a customer's ability to pay.
Letter for repaying debt to your energy supplier
Sam Hoolin
8 Park Avenue
Arlton
AL1 4CA
01632 960001
British Power
24 Station Road
Giltham GT16 3LP
12 September 2025
Type of supply: Dual fuel Account number: A632145 Reference number: JH556612
To whom it may concern,
Re: Debt repayment agreement with British Power
I am writing due to concerns about my weekly repayment rate.
I understand that I owe £236 to you.
The current weekly repayment rate of £10 is difficult for me to meet, and I would like to negotiate a more affordable rate.
Ofgem the energy regulator requires energy suppliers to consider customer circumstances and ability to pay when agreeing to a debt repayment plan. Please consider my situation:
I have a 2-year-old disabled son, and I am a single parent who has recently separated from my partner.
I would prefer if I could repay this debt at a weekly rate of £5.
Please respond to this letter confirming my new repayment rate, including any other information you feel would be relevant or helpful to me, such as trust fund or energy efficiency information.
Please reply in writing within 10 working days.
Thank you.
Yours faithfully,
Sam Hoolin
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