Website Terms of Service (US) by OLL
Updated 18 December 2025
Terms of Service template for a digital platform or online service, including DMCA and arbitration clauses. Created by OLL's team of legal experts.
Terms of Service
Effective Date: [effective date]
Welcome to [service name]. These Terms of Service ("Terms") govern your access to and use of the website, applications, and services (collectively, the "Service") provided by [company name] ("Company," "we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference.
Ensure the Privacy Policy is accessible at or before the point of assent. Consider using a clickwrap or sign-in wrap pattern for high-impact terms.
Please read these Terms carefully. They contain important information about your legal rights, including a binding arbitration provision and class action waiver that affect how disputes are resolved.
Eligibility and Accounts
Age Requirements
You must be at least [minimum age, e.g., 13 or 18] years old to use the Service. If you are under 18 years of age (or the age of legal majority in your jurisdiction), you may only use the Service with the consent and supervision of a parent or legal guardian who agrees to be bound by these Terms.
If the service is directed to children under 13 or you have actual knowledge of under-13 users, COPPA obligations apply. Adjust age requirements and implement appropriate parental consent mechanisms.
Account Registration
To access certain features of the Service, you may be required to create an account. When you create an account, you agree to:
Provide accurate, current, and complete information during registration
Maintain and promptly update your account information to keep it accurate
Maintain the security and confidentiality of your login credentials
Accept responsibility for all activities that occur under your account
Notify us immediately of any unauthorized use of your account
You may not use another person's account without permission. We reserve the right to suspend or terminate accounts that contain inaccurate or incomplete information, or that we reasonably believe have been accessed without authorization.
Acceptable Use
You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:
Violate any applicable federal, state, local, or international law or regulation
Infringe the intellectual property, privacy, publicity, or other rights of any third party
Post or transmit content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable
Impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity
Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Service
Interfere with or disrupt the Service or servers or networks connected to the Service
Attempt to gain unauthorized access to any portion of the Service, other accounts, computer systems, or networks connected to the Service
Use any robot, spider, scraper, or other automated means to access the Service without our express written permission
Introduce any viruses, malware, or other harmful code
Collect or harvest any information from the Service or other users without consent
Use the Service for any commercial purpose without our prior written consent
Encourage or enable any other individual to do any of the foregoing
Enforcement
We reserve the right, but are not obligated, to monitor use of the Service and to remove, restrict, or disable access to any content that we determine, in our sole discretion, violates these Terms or is otherwise harmful to the Service, our users, or third parties. We may also suspend or terminate your access to the Service for violations of these Terms.
Consider adding an appeals process for moderation decisions, especially if users build value or reputation on the platform.
User Content
Your Content
The Service may allow you to submit, post, upload, or otherwise make available content, including text, images, audio, video, and other materials ("User Content"). You retain ownership of your User Content. However, by submitting User Content to the Service, you grant us a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform your User Content in connection with the Service and our business, including for promoting and redistributing part or all of the Service.
You represent and warrant that:
You own or have the necessary rights, licenses, and permissions to submit User Content and grant the license above
Your User Content does not violate any third party's intellectual property rights, privacy rights, publicity rights, or other rights
Your User Content complies with these Terms and all applicable laws
Content Removal
We do not endorse any User Content and make no guarantees regarding its accuracy, integrity, or quality. We reserve the right (but have no obligation) to review, monitor, or remove User Content at our sole discretion, for any reason, including content that we believe violates these Terms or may be harmful to the Service or our users.
Copyright and DMCA
We respect the intellectual property rights of others and expect users to do the same. In accordance with the Digital Millennium Copyright Act ("DMCA"), we will respond to notices of alleged copyright infringement that comply with the DMCA and are properly submitted to our designated agent.
Filing a DMCA Notice
If you believe that your copyrighted work has been copied and is accessible on the Service in a way that constitutes copyright infringement, please provide our designated copyright agent with the following information:
A physical or electronic signature of the copyright owner or a person authorized to act on their behalf
Identification of the copyrighted work claimed to have been infringed
Identification of the material that is claimed to be infringing and information reasonably sufficient to permit us to locate the material
Your contact information, including address, telephone number, and email address
A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law
A statement that the information in the notification is accurate, and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner
DMCA Agent Contact Information:
[dmca agent name and contact details]
A DMCA agent must be designated and registered with the U.S. Copyright Office to qualify for safe harbor protection. Include complete agent contact information.
Counter-Notification
If you believe that your User Content was removed or disabled by mistake or misidentification, you may submit a counter-notification to our designated agent containing:
Your physical or electronic signature
Identification of the material that was removed or disabled and its location before removal
A statement under penalty of perjury that you have a good faith belief the material was removed or disabled as a result of mistake or misidentification
Your name, address, and telephone number, and a statement that you consent to the jurisdiction of the federal district court for your address (or if outside the U.S., for any judicial district in which we may be found), and that you will accept service of process from the person who provided the original DMCA notification
Repeat Infringers
We maintain a policy of terminating, in appropriate circumstances, the accounts of users who are repeat infringers of copyright.
Intellectual Property
The Service and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by the Company, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
These Terms do not grant you any right, title, or interest in the Service, others' content in the Service, or Company trademarks, logos, or other brand features. We welcome feedback, but please note that any ideas, suggestions, or other feedback you provide may be used by us without any obligation to compensate you.
Third-Party Links and Services
The Service may contain links to third-party websites, services, or advertisements that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that we are not responsible or liable for any damage or loss caused by your use of or reliance on any such third-party content, goods, or services.
Disclaimers
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
We do not warrant that the Service will be uninterrupted, secure, or error-free, that defects will be corrected, or that the Service or servers are free of viruses or other harmful components. We make no warranties or representations about the accuracy or completeness of the Service's content or the content of any websites linked to the Service.
Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.
Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID US IN THE TWELVE (12) MONTHS PRIOR TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).
Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitations may not apply to you.
Indemnification
You agree to defend, indemnify, and hold harmless the Company, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees and costs, arising out of or in any way connected with: (a) your access to or use of the Service; (b) your User Content; (c) your violation of these Terms; or (d) your violation of any third-party right, including any intellectual property, privacy, or proprietary right.
Dispute Resolution
This section contains arbitration provisions. Ensure the clause is formed under proper assent rules. Review state-specific requirements (e.g., NJ clarity requirements, CA public injunctive relief carve-out, EFAA compliance).
Informal Resolution
Most disputes can be resolved informally. Before filing a claim, you agree to try to resolve the dispute informally by contacting us at [contact email]. We will try to resolve the dispute informally by contacting you via email. If a dispute is not resolved within [dispute resolution period, e.g., 30 or 60 days] after submission, you or we may bring a formal proceeding.
Arbitration Agreement
Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court.
You and the Company agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (collectively, "Disputes") will be resolved by binding individual arbitration rather than in court, except that either party may seek equitable relief in court for infringement or misuse of intellectual property rights. You and the Company each waive the right to a jury trial.
The arbitration will be administered by [arbitration provider, e.g., the american arbitration association or jams] under its applicable rules then in effect. The arbitration will be conducted in the English language. The arbitrator's decision will be final and binding.
Class Action Waiver
You and the Company each agree that any Dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If a court or arbitrator determines that the class action waiver in this paragraph is unenforceable as to a particular claim, then that claim (and only that claim) shall be severed from the arbitration and may be brought in court.
Exceptions
Notwithstanding the foregoing: (a) either party may bring an individual action in small claims court for Disputes within the court's jurisdiction; (b) either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent infringement or misuse of intellectual property rights; and (c) claims covered by the Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act may be brought in court at the claimant's election.
Opt-Out
You may opt out of this arbitration agreement by sending written notice of your decision to opt out to: [opt-out address or email], within [opt-out period, e.g., 30 days] of first accepting these Terms. Your notice must include your name, address, and a clear statement that you wish to opt out of this arbitration agreement.
Governing Law
These Terms and any Dispute will be governed by the laws of the State of [governing law state], without regard to its conflict of laws principles. For any Disputes not subject to arbitration, you and the Company consent to exclusive jurisdiction in the state and federal courts located in [venue location].
Choice-of-law clauses do not reliably eliminate mandatory consumer protections tied to user location. Be prepared to comply with applicable consumer protection laws regardless of choice of law.
Modifications to the Service and Terms
Changes to the Service
We reserve the right to modify, suspend, or discontinue the Service (in whole or in part) at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.
Changes to Terms
We may revise and update these Terms from time to time at our sole discretion. All changes are effective immediately when posted, unless otherwise indicated. Your continued use of the Service following the posting of revised Terms means you accept and agree to the changes.
For material changes that affect your rights or obligations (including changes to fees, arbitration provisions, or the scope of content licenses), we will provide notice through the Service, by email, or by other reasonable means. Such material changes will become effective [notice period, e.g., 30 days] after notice is provided, unless we indicate otherwise or unless you must accept the changes to continue using the Service.
For material changes (fees, arbitration/class waiver, refund rights, content licenses), require renewed assent rather than relying solely on continued use.
Termination
Termination by You
You may terminate your account at any time by following the instructions in your account settings or by contacting us at [contact email].
Termination by Us
We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. Reasons for termination may include, but are not limited to: (a) breach of these Terms; (b) fraudulent, harassing, or illegal conduct; (c) conduct harmful to other users, third parties, or our business interests; or (d) extended periods of inactivity.
Effect of Termination
Upon termination, your right to use the Service will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnification, limitations of liability, and dispute resolution provisions.
We are not liable to you or any third party for termination of your access to the Service. Following termination, we may delete your account information and User Content, although we may retain certain information as required by law or for legitimate business purposes.
Electronic Communications
By using the Service, you consent to receiving electronic communications from us. These communications may include notices about your account, service updates, promotional information, and other information concerning or related to the Service. You agree that any notices, agreements, disclosures, or other communications we send you electronically satisfy any legal communication requirements, including that such communications be in writing.
General Provisions
Entire Agreement
These Terms, together with the Privacy Policy and any other legal notices or policies we publish on the Service, constitute the entire agreement between you and the Company regarding your use of the Service.
Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
Waiver
Our failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision.
Assignment
You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempt to assign or transfer without such consent will be null and void. We may assign or transfer these Terms, in whole or in part, without restriction.
Notices
Any notices or other communications permitted or required hereunder may be provided electronically to the email address associated with your account. For notices to us, please send correspondence to:
[company name]
[company address]
Email: [contact email]
Force Majeure
We will not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.
Contact Information
If you have any questions about these Terms or the Service, please contact us at:
[company name]
Email: [contact email]
About this template
What is this template?
Website Terms of Service (US) by OLL is a free, ready-to-use Policies template you can open, customize, and download on GitLaw. It gives you a professionally structured starting point, so you never have to draft from a blank page. The wording is plain and modern, organized into clear sections that are easy to read, edit, and adapt to your own situation before you share or sign it.
When should you use it?
Reach for this Policies template whenever you need a reliable agreement quickly and want to be sure the essentials are covered. It suits individuals, freelancers, startups, and established businesses alike. Instead of paying for a document drafted from scratch, you can start here, tailor the details to your arrangement, and have a polished draft ready in minutes. This version is drafted with United States of America in mind, though you should always review the final wording against the laws that apply to you.
What's typically included?
A well-drafted Policies usually sets out the parties involved, the scope of the agreement, and each side's rights and responsibilities. Expect sections covering key terms and definitions, how long the agreement lasts, how it can be ended, and what happens if something goes wrong. This template brings those building blocks together in a sensible order, so you can focus on the specifics rather than worrying about what to include. Open it to read the full document, then sign up to edit, negotiate, and e-sign it directly in GitLaw.