Flexible working request outcome letter
This template is an outcome letter for an employee's statutory flexible working request. It provides three options: accepting the request in full, accepting an alternative arrangement, or declining the request. The letter includes placeholders for details of the agreed arrangement, business reasons for refusal, and appeal instructions.
Flexible working request outcome letter template
[today's date]
Dear [name of your employee],
I am writing to confirm our decision on the statutory flexible working request you made on [date].
(Use Option A, B, or C)
Option A: If you've decided to accept the request in full:
I'm pleased to confirm we can accept your request in full as follows:
[give details of agreed working arrangement]
If you'd like to discuss next steps or clarify any details, please contact me at [give contact details].
We will confirm any contract term changes in writing within 1 month of the new arrangement starting.
(Option B: if you've decided to accept an alternative option)
After reviewing your request and discussing with you on [date of consultation meeting with employee], we can accept the following working arrangement:
[give details of agreed working arrangement]
If you'd like to discuss next steps or clarify any details, please contact me at [give contact details].
We will confirm any contract term changes in writing within 1 month of the new arrangement starting.
Unfortunately we could not accept your original request in full for the following business [reason / reasons]:
[list the business reason or reasons that apply, as listed in point 9 of the acas code of practice on requests for flexible working]
If you would like to appeal this decision, [give details on how to appeal].
(Option C: if you've decided to not accept a request)
After reviewing your request and discussing with you on [date of consultation meeting with employee], unfortunately we cannot accept this working arrangement.
This is for the following business [reason / reasons]:
[list the business reason or reasons that apply, as listed in point 9 of the acas code of practice on requests for flexible working]
If you would like to appeal this decision, [give details on how to appeal].
Yours sincerely,
[your name]
[your job title]
[organisation name]
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This version is drafted for England & Wales. Scotland and Northern Ireland differ on some points — for example notice periods and tribunal procedure. Tell GitLaw where you hire and it adjusts the draft.
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