No money to pay creditors - joint letter by Citizens Advice
Updated 3 November 2025
The Citizens Advice "No money to pay creditors" joint letter helps joint account holders inform creditors of financial hardship and request a temporary freeze on interest and charges. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.
No money to pay creditors - joint letter
[debtor names]
[debtor address line 1]
[debtor address line 2]
[debtor email]
[debtor phone]
[creditor name]
[creditor address line 1]
[creditor address line 2]
[letter date]
Your reference: [reference number]
To whom it may concern,
Account name: [account name]
Account number: [account number]
We are sorry that we are unable to keep up our monthly payments to your company.
I'm sick and unable to work. I've claimed benefits and I'm waiting to hear the outcome of my claim. My situation is unlikely to improve for at least 3 months.
We enclose a copy of our financial statement. This shows income and expenses for the household. You will see from this information that we are unable to make any offer of payment at the moment.
We are making every effort to increase our income and will contact you again as soon as our financial circumstances improve.
In the meantime, it would be helpful if you could hold action on our account and agree to freeze interest and other charges to stop our debt increasing. If you are unable to agree to this, please explain your reasons.
Thank you for your help and we look forward to hearing from you.
Yours faithfully,
[debtor names]
Enc: Financial statement copy
About this template
What is this template?
No money to pay creditors - joint letter by Citizens Advice is a free, ready-to-use Debt Finance template you can open, customize, and download on GitLaw. It gives you a professionally structured starting point, so you never have to draft from a blank page. The wording is plain and modern, organized into clear sections that are easy to read, edit, and adapt to your own situation before you share or sign it.
When should you use it?
Reach for this Debt Finance template whenever you need a reliable agreement quickly and want to be sure the essentials are covered. It suits individuals, freelancers, startups, and established businesses alike. Instead of paying for a document drafted from scratch, you can start here, tailor the details to your arrangement, and have a polished draft ready in minutes. This version is drafted with England & Wales in mind, though you should always review the final wording against the laws that apply to you.
What's typically included?
A well-drafted Debt Finance usually sets out the parties involved, the scope of the agreement, and each side's rights and responsibilities. Expect sections covering key terms and definitions, how long the agreement lasts, how it can be ended, and what happens if something goes wrong. This template brings those building blocks together in a sensible order, so you can focus on the specifics rather than worrying about what to include. Open it to read the full document, then sign up to edit, negotiate, and e-sign it directly in GitLaw.