Letter to cancel a credit agreement before it starts by Citizens Advice
Updated 3 November 2025
The Citizens Advice template letter to cancel a credit agreement before it starts allows consumers to withdraw from a finance or credit contract under the Consumer Credit Act 1974 (as amended). It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.
Letter to cancel a credit agreement before it starts
[sender name]
[sender street]
[sender city postal]
[sender email]
[sender phone]
[bank name]
[bank street]
[bank city postal]
[letter date]
Account number: [account number]
Account holder's name: [account holder name]
Reference number: [reference number]
To whom it may concern,
Consumer Credit Act 1974 (as amended)
On [agreement date], I entered into a finance agreement with you for the following:
[goods description]
I contacted you by phone on [contact date] to confirm that, as the agreement has not yet been executed, I wish to withdraw from the agreement.
Please accept this letter as confirmation of my withdrawal.
Please confirm within [number of days] days that the above agreement has been terminated, and that any monies paid will be refunded in full.
Yours faithfully,
[sender name]
About this template
What is this template?
Letter to cancel a credit agreement before it starts by Citizens Advice is a free, ready-to-use Consumer law template you can open, customize, and download on GitLaw. It gives you a professionally structured starting point, so you never have to draft from a blank page. The wording is plain and modern, organized into clear sections that are easy to read, edit, and adapt to your own situation before you share or sign it.
When should you use it?
Reach for this Consumer law template whenever you need a reliable agreement quickly and want to be sure the essentials are covered. It suits individuals, freelancers, startups, and established businesses alike. Instead of paying for a document drafted from scratch, you can start here, tailor the details to your arrangement, and have a polished draft ready in minutes. This version is drafted with England & Wales in mind, though you should always review the final wording against the laws that apply to you.
What's typically included?
A well-drafted Consumer law usually sets out the parties involved, the scope of the agreement, and each side's rights and responsibilities. Expect sections covering key terms and definitions, how long the agreement lasts, how it can be ended, and what happens if something goes wrong. This template brings those building blocks together in a sensible order, so you can focus on the specifics rather than worrying about what to include. Open it to read the full document, then sign up to edit, negotiate, and e-sign it directly in GitLaw.