Letter to end contract due to poor work and 'lost faith' by Citizens Advice
Letter to end contract due to poor work and 'lost faith' allows consumers to formally terminate an agreement under the Supply of Goods and Services Act 1982 (as amended). It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.
Letter to end contract due to poor work and 'lost faith'
Important — If you purchased goods before 1 October 2015
This letter applies to a service that you gave the go-ahead for before 1 October 2015. If you gave the go-ahead on or after 1 October 2015, use our letter to complain to a trader about poor quality work.
[sender name]
[sender street address]
[sender city and postal code]
[sender email]
[sender phone]
[recipient name]
[recipient street address]
[recipient city and postal code]
[letter date]
To whom it may concern,
The Supply of Goods and Services Act 1982 (as amended)
On [work date] you undertook the following: [work description]
The work was done at [[service address]].
However, the following faults have arisen:
List the problems with the work.
The driveway is uneven
Not all cracks between the blocks have been filled with sand
The Supply of Goods and Services Act 1982 (as amended) requires all work that is carried out to be done so with reasonable care and skill. It also states that materials used must be of satisfactory quality i.e. free from defects.
In the light of the above faults, I have lost faith in your ability to continue the work or to rectify the matter, and am therefore terminating the contract. I will employ an alternative contractor to complete the job and any monies outstanding to you will be used to pay for this work. Should the repairs cost more, I will look to claim the difference from you.
I look forward to your response on this matter, at your earliest convenience.
Yours faithfully,
[sender name]
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About this template
What is this template?
This notice is a formal letter of termination for sub-standard services that relies specifically on the Supply of Goods and Services Act 1982 rather than the Consumer Rights Act 2015. It contains a notice that any outstanding monies will be diverted to pay a new contractor and reserves the right to claim the price difference for repairs.
When should you use it?
Use this letter when a contractor has provided poor quality work for a project commissioned before October 2015; for projects started after that date, use the Citizens Advice letter to complain to a trader about poor quality work instead.
Who it's for
- a consumer terminating a service agreement entered into prior to 1 October 2015
- a customer who has lost faith in a tradesperson's ability to rectify defective work
- a service recipient planning to hire an alternative contractor to fix existing faults
How long it runs and how it's signed
Law it's drafted under
England & Wales note
This version is drafted for England & Wales. Scotland and Northern Ireland differ on some points — for example notice periods and tribunal procedure. Tell GitLaw where you hire and it adjusts the draft.
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