Adam Frankel
General Counsel · Technology & AI
15+ years as General Counsel to technology, cloud & AI companies
Letter to ask for a refund or alternative when a package holiday is changed by Citizens Advice
Open Legal LibraryUpdated 3 Nov 2025
The Citizens Advice template letter to ask for a refund or alternative when a package holiday is changed helps consumers assert their rights under the Package Travel and Linked Travel Arrangements Regulations 2018. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.
Letter to ask for a refund or alternative when a package holiday is changed
[sender name]
[sender street address]
[sender city and postal code]
[sender email]
[sender phone]
[recipient name]
[recipient street address]
[recipient city and postal code]
[letter date]
Booking reference: [booking reference]
To whom it may concern,
Re: The Package Travel and Linked Travel Arrangements Regulations 2018
On [booking date] we agreed a contract for:
[package description]
I now find the holiday has changed:
[[describe the holiday changes]]
This constitutes a ‘significant change’ for the purposes of the Package Travel and Linked Travel Arrangements Regulations 2018. I request that you offer me a suitable alternative package.
Please contact me within [number of days] days with your proposals to do this.
Yours faithfully,
[sender name]
About this template
What is this template?
This is a formal formal notice to a travel operator regarding a breach of a package holiday contract. It is not a court claim form or a general complaint letter, as it specifically targets 'significant changes' defined by UK regulations.
When should you use it?
Use this letter when a holiday provider changes major components of a trip before departure, rather than using a standard refund request for a cancelled flight.
What's inside
| Clause | Name | What it does |
|---|---|---|
| Re: | Reference and Regulation | Cites the Package Travel and Linked Travel Arrangements Regulations 2018 as the legal basis for the traveler's complaint. |
| Booking reference | Contract Details | Identifies the specific booking using a reference number and the date the contract was agreed between the parties. |
| significant change | Description of Change | Specifies that the holiday alterations constitute a significant change according to statutory definitions. |
| proposals | Request for Alternative | Demands that the travel company provide a suitable alternative package within a specific number of days. |
Who it's for
- a traveler whose package holiday itinerary or core features have been altered by the provider
- a consumer seeking to enforce rights under the Package Travel and Linked Travel Arrangements Regulations 2018
How long it runs and how it's signed
How long
Used once
Signed by
sender
Witness
Not required
Notarisation
Not required
Law it's drafted under
Required by
The Package Travel and Linked Travel Arrangements Regulations 2018
England & Wales note
This version is drafted for England & Wales. Scotland and Northern Ireland differ on some points — for example notice periods and tribunal procedure. Tell GitLaw where you hire and it adjusts the draft.
Categories
Jurisdiction
England & Wales
Source
Document info
HTML document. Document created on Fri Sep 26th, 2025. Last updated on Mon Nov 3rd, 2025.
This document is public
Licensed under Proprietary / All Rights Reserved.
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