Letter to ask for a refund or alternative when a package holiday is changed by Citizens Advice
Updated 3 November 2025
The Citizens Advice template letter to ask for a refund or alternative when a package holiday is changed helps consumers assert their rights under the Package Travel and Linked Travel Arrangements Regulations 2018. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.
Letter to ask for a refund or alternative when a package holiday is changed
[sender name]
[sender street address]
[sender city and postal code]
[sender email]
[sender phone]
[recipient name]
[recipient street address]
[recipient city and postal code]
[letter date]
Booking reference: [booking reference]
To whom it may concern,
Re: The Package Travel and Linked Travel Arrangements Regulations 2018
On [booking date] we agreed a contract for:
[package description]
I now find the holiday has changed:
[[describe the holiday changes]]
This constitutes a ‘significant change’ for the purposes of the Package Travel and Linked Travel Arrangements Regulations 2018. I request that you offer me a suitable alternative package.
Please contact me within [number of days] days with your proposals to do this.
Yours faithfully,
[sender name]
About this template
What is this template?
Letter to ask for a refund or alternative when a package holiday is changed by Citizens Advice is a free, ready-to-use Consumer law template you can open, customize, and download on GitLaw. It gives you a professionally structured starting point, so you never have to draft from a blank page. The wording is plain and modern, organized into clear sections that are easy to read, edit, and adapt to your own situation before you share or sign it.
When should you use it?
Reach for this Consumer law template whenever you need a reliable agreement quickly and want to be sure the essentials are covered. It suits individuals, freelancers, startups, and established businesses alike. Instead of paying for a document drafted from scratch, you can start here, tailor the details to your arrangement, and have a polished draft ready in minutes. This version is drafted with England & Wales in mind, though you should always review the final wording against the laws that apply to you.
What's typically included?
A well-drafted Consumer law usually sets out the parties involved, the scope of the agreement, and each side's rights and responsibilities. Expect sections covering key terms and definitions, how long the agreement lasts, how it can be ended, and what happens if something goes wrong. This template brings those building blocks together in a sensible order, so you can focus on the specifics rather than worrying about what to include. Open it to read the full document, then sign up to edit, negotiate, and e-sign it directly in GitLaw.