Adam Frankel
General Counsel · Technology & AI
15+ years as General Counsel to technology, cloud & AI companies
Free Service Level Agreement Templates
Service Level Agreements: 26 free templates to browse without an account, then edit with an AI agent and e-sign in GitLaw.
These documents define performance standards and uptime guarantees for software and cloud platforms, including Service Level Agreements for software uptime and credit compensation. They specify response times and availability thresholds across the United States of America, England & Wales, and international jurisdictions. Hardware maintenance and professional consulting services fall under different service categories rather than these uptime-focused agreements.
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26 Service Level Agreements contracts
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Everything else in this category, uploaded by the GitLaw community. Read any of it free - check it fits your situation before you rely on it.
Service Level Agreement (SLA) - Standard by Common Paper
This Service Level Agreement (SLA) template outlines the performance commitments for a cloud service, specifically regarding uptime and response times. It details how these metrics are calculated and the remedies available to the customer, such as service credits or termination rights, if the provider fails to meet the agreed-upon targets. Key definitions related to service availability and downtime are also included.
Updated 17 Oct 2025
Service Level Agreement (SLA) - Standard by Common Paper
This Service Level Agreement (SLA) template outlines the performance commitments for a Cloud Service, focusing on uptime and response time. It details how these metrics are calculated and specifies the remedies available to the Customer, such as service credits or termination rights, if the Provider fails to meet the agreed-upon service levels.
Updated 17 Oct 2025
General
Service Level Agreement (SLA) by Bonterms
This Bonterms Service Level Agreement (SLA) outlines the performance commitments for a cloud service, typically attached to broader cloud terms. It defines target availability, how uptime is monitored, and the remedies available to the customer if the provider fails to meet these targets. Remedies include service credits and, in cases of multiple failures, the right to terminate the order.
Updated 17 Oct 2025
Service Level Agreement (SLA) - Standard by Common Paper
This Service Level Agreement (SLA) outlines the performance standards for a Cloud Service, focusing on target uptime and response times for support requests. It details how these metrics are calculated and specifies the remedies, such as service credits and termination rights, available to the Customer if the Provider fails to meet the agreed-upon service levels.
Updated 17 Oct 2025
California (US)
Legal Policies and Terms Index by Basecamp
This document serves as an index and open-source collection of various legal policies and terms from 37signals, including Terms of Service, Privacy Policy, and Service Level Agreements. It indicates that the project is no longer maintained and directs users to an updated policies page. The content also encourages public contributions and permits the reuse and adaptation of these policies under a Creative Commons Attribution license.
Updated 17 Oct 2025
Service Level Agreement (SLA) - Standard by Common Paper
This Service Level Agreement (SLA) template outlines the performance commitments for a Cloud Service, including target uptime and response times for support requests. It details how uptime and response times are calculated and specifies remedies such as service credits and termination rights if performance targets are not met.
Updated 17 Oct 2025
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