Letter to ask for a refund or alternative when a package holiday is changed by Citizens Advice
Updated 17 October 2025
This template is a letter for a consumer to send to a travel company when their package holiday has been significantly changed. It references the Package Travel and Linked Travel Arrangements Regulations 2018 to assert the consumer's right to a suitable alternative package. The letter requests the travel company to provide proposals within 14 days.
Letter to ask for a refund or alternative when a package holiday is changed
Sam Hoolin
8 Park Avenue
Arlton AL1 4CA
01632 960001
Sunny Getaways
24 Station Road
Giltham GT16 3LP
12 September 2025
Booking reference: 123456789
To whom it may concern,
Re: The Package Travel and Linked Travel Arrangements Regulations 2018
On 8 August 2022 we agreed a contract for:
Two-week adventure break in Grand Canaria
I now find the holiday has changed:
The white water rafting has been replaced by abseiling and the rock climbing has been switched to pony-trekking.
This constitutes a ’significant change' for the purposes of the Package Travel and Linked Travel Arrangements Regulations 2018. I request that you offer me a suitable alternative package.
Please contact me within 14 days with your proposals to do this.
Yours faithfully,
Sam Hoolin
About this template
What is this template?
Letter to ask for a refund or alternative when a package holiday is changed by Citizens Advice is a free, ready-to-use Consumer law template you can open, customize, and download on GitLaw. It gives you a professionally structured starting point, so you never have to draft from a blank page. The wording is plain and modern, organized into clear sections that are easy to read, edit, and adapt to your own situation before you share or sign it.
When should you use it?
Reach for this Consumer law template whenever you need a reliable agreement quickly and want to be sure the essentials are covered. It suits individuals, freelancers, startups, and established businesses alike. Instead of paying for a document drafted from scratch, you can start here, tailor the details to your arrangement, and have a polished draft ready in minutes. This version is drafted with England & Wales in mind, though you should always review the final wording against the laws that apply to you.
What's typically included?
A well-drafted Consumer law usually sets out the parties involved, the scope of the agreement, and each side's rights and responsibilities. Expect sections covering key terms and definitions, how long the agreement lasts, how it can be ended, and what happens if something goes wrong. This template brings those building blocks together in a sensible order, so you can focus on the specifics rather than worrying about what to include. Open it to read the full document, then sign up to edit, negotiate, and e-sign it directly in GitLaw.