Letter to cancel a contract that's been breached by Citizens Advice
This template is a formal letter for a consumer to send to a company to cancel a contract that has been breached. It outlines the specific terms that were not fulfilled, requests the company to rectify the breach within 14 days, and demands a refund for costs incurred due to the breach.
Letter to cancel a contract thats been breached
Sam Hoolin
8 Park Avenue
Arlton AL1 4CA
[email protected]
01632 960001
Giltham Traders
24 Station Road
Giltham GT16 3LP
12 September 2025
To whom it may concern,
I entered into an agreement with your company on 10 December 2022. At the time of purchase I was advised by your representative that the contract included:
£5 cash back every month
An option to reduce the service with no penalty after 3 months
The above term(s) constitute an essential part of the contract and to date this has not been fulfilled. I am requesting your company to honour the contract within 14 days from the date of this letter. Otherwise I will have no option but to cancel the contract without incurring penalties.
Therefore I would request a refund of costs incurred arising from your breach:
The setup fee of £15
The first two months' payments of £20 a month
I look forward to your response within the 14-day deadline in order to resolve this matter amicably.
Yours faithfully,
Sam Hoolin
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England & Wales note
This version is drafted for England & Wales. Scotland and Northern Ireland differ on some points — for example notice periods and tribunal procedure. Tell GitLaw where you hire and it adjusts the draft.
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