Letter to cancel a contract that's been breached by Citizens Advice
The Citizens Advice template letter to cancel a contract that's been breached helps consumers end an agreement when a trader fails to meet key terms. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.
Letter to cancel a contract that's been breached
[customer name]
[[consumer street address]]
[consumer city and postal code]
[consumer email]
[consumer phone]
[service provider name]
[service provider street address]
[service provider city and postal code]
[letter date]
To whom it may concern,
I entered into an agreement with your company on [agreement date]. At the time of purchase I was advised by your representative that the contract included:
List the contract terms you were promised.
£5 cash back every month
An option to reduce the service with no penalty after 3 months
The above term(s) constitute an essential part of the contract and to date this has not been fulfilled. I am requesting your company to honour the contract within [number of days] days from the date of this letter. Otherwise I will have no option but to cancel the contract without incurring penalties.
Therefore I would request a refund of costs incurred arising from your breach:
List the payments you want refunded.
The setup fee of £15
The first two months' payments of £20 a month
I look forward to your response within the [number of days]-day deadline in order to resolve this matter amicably.
Yours faithfully,
[customer name]
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England & Wales note
This version is drafted for England & Wales. Scotland and Northern Ireland differ on some points — for example notice periods and tribunal procedure. Tell GitLaw where you hire and it adjusts the draft.
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