Letter to cancel a service arranged online, over the phone or by mail order by Citizens Advice

Updated 17 October 2025

This template is a formal letter for a consumer to cancel a service contract that was arranged remotely (online, over the phone, or via mail order). It explicitly references the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, allowing the consumer to exercise their right to cancel within the statutory period.

CACitizens Advice

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