Letter to cancel a service arranged online, over the phone or by mail order by Citizens Advice
Updated 17 October 2025
This template is a formal letter for a consumer to cancel a service contract that was arranged remotely (online, over the phone, or via mail order). It explicitly references the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, allowing the consumer to exercise their right to cancel within the statutory period.
Letter to cancel a service arranged online over the phone or by mail order
Sam Hoolin
8 Park Avenue
Arlton AL1 4CA
01632 960001
[email protected]
Giltham Traders
24 Station Road Giltham
GT16 3LP
12 September 2025
Reference number: 2625200LS
To whom it may concern,
Re: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
I recently entered into a contract to buy the following service:
A SuperSaver mobile phone contract with 250 minutes and 500 texts per month.
Under the above Regulations, I would like to cancel the contract.
Yours faithfully,
Sam Hoolin
About this template
What is this template?
Letter to cancel a service arranged online, over the phone or by mail order by Citizens Advice is a free, ready-to-use Consumer law template you can open, customize, and download on GitLaw. It gives you a professionally structured starting point, so you never have to draft from a blank page. The wording is plain and modern, organized into clear sections that are easy to read, edit, and adapt to your own situation before you share or sign it.
When should you use it?
Reach for this Consumer law template whenever you need a reliable agreement quickly and want to be sure the essentials are covered. It suits individuals, freelancers, startups, and established businesses alike. Instead of paying for a document drafted from scratch, you can start here, tailor the details to your arrangement, and have a polished draft ready in minutes. This version is drafted with England & Wales in mind, though you should always review the final wording against the laws that apply to you.
What's typically included?
A well-drafted Consumer law usually sets out the parties involved, the scope of the agreement, and each side's rights and responsibilities. Expect sections covering key terms and definitions, how long the agreement lasts, how it can be ended, and what happens if something goes wrong. This template brings those building blocks together in a sensible order, so you can focus on the specifics rather than worrying about what to include. Open it to read the full document, then sign up to edit, negotiate, and e-sign it directly in GitLaw.