Letter to cancel a service arranged online, over the phone or by mail order by Citizens Advice
This template is a formal letter for a consumer to cancel a service contract that was arranged remotely (online, over the phone, or via mail order). It explicitly references the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, allowing the consumer to exercise their right to cancel within the statutory period.
Letter to cancel a service arranged online over the phone or by mail order
Sam Hoolin
8 Park Avenue
Arlton AL1 4CA
01632 960001
[email protected]
Giltham Traders
24 Station Road Giltham
GT16 3LP
12 September 2025
Reference number: 2625200LS
To whom it may concern,
Re: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
I recently entered into a contract to buy the following service:
A SuperSaver mobile phone contract with 250 minutes and 500 texts per month.
Under the above Regulations, I would like to cancel the contract.
Yours faithfully,
Sam Hoolin
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England & Wales note
This version is drafted for England & Wales. Scotland and Northern Ireland differ on some points — for example notice periods and tribunal procedure. Tell GitLaw where you hire and it adjusts the draft.
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