Letter to Claim Damages for Misrepresented Goods or Services by Citizens Advice

Updated 17 October 2025

This template is a formal letter for a consumer to claim damages or cancel a contract due to misrepresented goods or services. It references the Misrepresentation Act 1967 and outlines the details of the misrepresented service, the payment made, and the specific misrepresentation. The letter requests a response within 14 days to resolve the matter amicably.

CACitizens Advice

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