Letter to complain about a holiday by Citizens Advice
The Citizens Advice template letter to complain about an unsatisfactory holiday helps consumers request compensation when a travel company fails to provide the services promised. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.
Letter to complain about a holiday
[complainant name]
[complainant address line 1]
[complainant address line 2]
[complainant email]
[complainant phone]
[company name]
[company address line 1]
[company address line 2]
[letter date]
Re: Unsatisfactory Holiday at [location/hotel stay] on [dates]
Booking reference: [booking reference]
To whom it may concern,
I have just returned from a holiday at [location/hotel stay] which was most disappointing.
[specify travel companions (e.g., alone, partner, children, friends)]
Please find below a list of my complaints:
There was no shower in the hotel as specified in the brochure
The kitchens were closed for the whole of our stay
The hotel was 5 miles from the beach and not 1 mile as it said in the brochure
[describe first action taken to address the problem]
Under The Package Travel and Linked Travel Arrangements Regulations 2018 you have a responsibility to provide all the elements of the package contracted for as they were described. We are legally entitled to receive compensation from you for loss of value, consequential losses and for the disappointment and loss of enjoyment we suffered. As you failed to provide us with the holiday we booked we are seeking [compensation amount] compensation from you for the problems we encountered, and for the distress and disappointment we suffered as a result.
I have also sent a copy of this letter and enclosure to ABTA (of which I note you are a member).
I look forward to receiving a response from you within [number of days] days of receipt of this letter.
Yours faithfully,
[complainant name]
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England & Wales note
This version is drafted for England & Wales. Scotland and Northern Ireland differ on some points — for example notice periods and tribunal procedure. Tell GitLaw where you hire and it adjusts the draft.
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