Letter to complain about faulty goods supplied with a service by Citizens Advice
This template is a formal letter for consumers to complain about faulty goods supplied as part of a service. It references the Consumer Rights Act 2015 and allows the user to detail the issue, supporting evidence, and desired resolution, such as replacement or compensation for damages. The letter sets a deadline for response before further action is considered.
Letter to complain about faulty goods supplied with a service
Sam Hoolin
8 Park Avenue Arlton AL1 4CA
01632 960001
Warm Holmes Ltd
24 Station Road
Giltham GT16 3LP
12 September 2025
Reference: 223388/6
To whom it may concern,
Re: Consumer Rights Act 2015
On 14 January 2022 you completed the following work for me: New boiler and central heating system installation
I paid £300.
One of the radiators leaks and has ruined my carpet.
In support of my claim, I'm enclosing: photos of the damage to my carpets from the leaky radiator
I would like you to: Replace the leaky radiator, and the other radiators that have all been painted using paint meant for walls and provide payment to cover for the cost of the damaged carpet.
Please respond to my complaint in the next 14 days. If you fail to respond or put the problem right in this time, I will have no option but to consider taking the matter further.
Yours faithfully,
Sam Hoolin
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England & Wales note
This version is drafted for England & Wales. Scotland and Northern Ireland differ on some points — for example notice periods and tribunal procedure. Tell GitLaw where you hire and it adjusts the draft.
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