Letter to complain about faulty goods supplied with a service by Citizens Advice
Updated 17 October 2025
This template is a formal letter for consumers to complain about faulty goods supplied as part of a service. It references the Consumer Rights Act 2015 and allows the user to detail the issue, supporting evidence, and desired resolution, such as replacement or compensation for damages. The letter sets a deadline for response before further action is considered.
Letter to complain about faulty goods supplied with a service
Sam Hoolin
8 Park Avenue Arlton AL1 4CA
01632 960001
Warm Holmes Ltd
24 Station Road
Giltham GT16 3LP
12 September 2025
Reference: 223388/6
To whom it may concern,
Re: Consumer Rights Act 2015
On 14 January 2022 you completed the following work for me: New boiler and central heating system installation
I paid £300.
One of the radiators leaks and has ruined my carpet.
In support of my claim, I'm enclosing: photos of the damage to my carpets from the leaky radiator
I would like you to: Replace the leaky radiator, and the other radiators that have all been painted using paint meant for walls and provide payment to cover for the cost of the damaged carpet.
Please respond to my complaint in the next 14 days. If you fail to respond or put the problem right in this time, I will have no option but to consider taking the matter further.
Yours faithfully,
Sam Hoolin
About this template
What is this template?
Letter to complain about faulty goods supplied with a service by Citizens Advice is a free, ready-to-use Consumer law template you can open, customize, and download on GitLaw. It gives you a professionally structured starting point, so you never have to draft from a blank page. The wording is plain and modern, organized into clear sections that are easy to read, edit, and adapt to your own situation before you share or sign it.
When should you use it?
Reach for this Consumer law template whenever you need a reliable agreement quickly and want to be sure the essentials are covered. It suits individuals, freelancers, startups, and established businesses alike. Instead of paying for a document drafted from scratch, you can start here, tailor the details to your arrangement, and have a polished draft ready in minutes. This version is drafted with England & Wales in mind, though you should always review the final wording against the laws that apply to you.
What's typically included?
A well-drafted Consumer law usually sets out the parties involved, the scope of the agreement, and each side's rights and responsibilities. Expect sections covering key terms and definitions, how long the agreement lasts, how it can be ended, and what happens if something goes wrong. This template brings those building blocks together in a sensible order, so you can focus on the specifics rather than worrying about what to include. Open it to read the full document, then sign up to edit, negotiate, and e-sign it directly in GitLaw.