Letter to switch energy supplier if you have a prepayment meter by Citizens Advice
Updated 17 October 2025
This document is a letter from a customer to an energy supplier, asserting their right to switch energy providers despite having a prepayment meter and an outstanding debt below the £500 threshold. It references the Debt Assignment Protocol (DAP) and Ofgem's clarifications on data sharing, requesting the supplier to complete the switch.
Letter to switch energy supplier if you have a prepayment meter
Sam Hoolin 8 Park Avenue Arlton AL1 4CA
[email protected] 01632 960001
British Power 24 Station Road Giltham GT16 3LP
12 September 2025
To whom it may concern,
Account number: A632145
I am writing in response to your letter dated 25 February 2022.
You objected to my request to switch suppliers because of my debt, but customers with a debt of £500 or less are eligible to switch under the Debt Assignment Protocol (DAP).
My current debt amounts to £253.87, so I am writing to ask you to complete my switch to Big Energy.
British Power does not need my consent to share my details with Big Energy (as previously thought under the requirements of the Data Protection Act 1998 and clarified by Ofgem in September 2014), so my request to switch suppliers should be completed.
I look forward to your reply.
Yours faithfully,
Sam Hoolin
About this template
What is this template?
Letter to switch energy supplier if you have a prepayment meter by Citizens Advice is a free, ready-to-use Consumer law template you can open, customize, and download on GitLaw. It gives you a professionally structured starting point, so you never have to draft from a blank page. The wording is plain and modern, organized into clear sections that are easy to read, edit, and adapt to your own situation before you share or sign it.
When should you use it?
Reach for this Consumer law template whenever you need a reliable agreement quickly and want to be sure the essentials are covered. It suits individuals, freelancers, startups, and established businesses alike. Instead of paying for a document drafted from scratch, you can start here, tailor the details to your arrangement, and have a polished draft ready in minutes. This version is drafted with England & Wales in mind, though you should always review the final wording against the laws that apply to you.
What's typically included?
A well-drafted Consumer law usually sets out the parties involved, the scope of the agreement, and each side's rights and responsibilities. Expect sections covering key terms and definitions, how long the agreement lasts, how it can be ended, and what happens if something goes wrong. This template brings those building blocks together in a sensible order, so you can focus on the specifics rather than worrying about what to include. Open it to read the full document, then sign up to edit, negotiate, and e-sign it directly in GitLaw.